1 Technical Application Specialist Job in Dublin, CA
Epicor is Hiring a Technical Application Specialist Near Dublin, CA
What you will be doing :
- To investigate application support cases received from BisTrack customers. To fully document and understand the issue being reported and gather the necessary information to either resolve or escalate.
- To troubleshoot multi-tier client-server software application issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices.
- Liaise between support, development, quality assurance and professional services teams as part of the larger customer support effort. Present cases/justifications/replications to Development.
- Understand our customers’ business process flow and explain how that relates to their use of the BisTrack application.
- Manage root cause analysis of errors occurring in our customers’ business environments.
- Organize meetings and pull necessary resources into investigations as required. Run point on cross-team initiatives and investigations.
- Manage and follow up on assigned support cases and to create a remarkable experience for our customers.
- Clearly and professionally communicate (by phone and email) case updates to customers in a timely manner.
- Assist in mentoring other team members.
- Travel to customer sites as required (Canada/US) and be able to participate in Epicor’s US-based user conferences.
- 3 years applicable experience and demonstrated success/knowledge.
- Post-secondary education in a related discipline and/or industry knowledge/experience desirable.
- Industry knowledge / experience
- Experience in a software support environment with high call volumes and large numbers of clients and users.
- Exceptional organizational skills in terms of keeping track of many simultaneous cases/investigations.
- Detail-oriented and have a passion for business and technology.
- Knowledge of specific system application fundamentals and business processes.
- Be comfortable in Microsoft Windows environments and have experience with Microsoft Office products.
- Experience with a wide variety of technologies including EDI, payment terminals, web application support, Microsoft SQL and modern server infrastructure.
- Demonstrated capacity to thrive in a fast-paced, high-demand environment, often working under challenging deadlines, while providing first-rate customer service.
- Presentation skills and a demonstrated ability to train others.
- Analytical and troubleshooting skills.
- Excellent communication skills – English verbal and written.
- Knowledge of Microsoft SQL, Crystal Reports, ERP applications or analytical tools.
- Knowledge of financial, manufacturing, retail, or distribution business processes .
- Database administration, installation, and configuration experience.
- Knowledge of TCP/IP networks.
- Business travel may be required.
About EpicorAt Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.
We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Job Summary
Full Time
Durable Manufacturing
$107k-132k (estimate)
06/23/2024
07/18/2024
epicorinc.com
Linden, NJ
<25
Durable Manufacturing
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The job skills required for Technical Application Specialist include Troubleshooting, Web Applications, Customer Service, Initiative, Presentation, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Application Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Application Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Application Specialist positions, which can be used as a reference in future career path planning. As a Technical Application Specialist, it can be promoted into senior positions as an Applications Programmer V that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Application Specialist. You can explore the career advancement for a Technical Application Specialist below and select your interested title to get hiring information.
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