24 Call Center Supervisor Jobs in Akron, OH
Epiphany Inc. is Hiring a Call Center Supervisor Near Akron, OH
performance management and team development. The Supervisor ensures quality and compliance with key performance indicators and contractual obligations, ensuring high levels of customer and client satisfaction. Additionally, the Supervisor works with leadership to develop policies and procedures, along with recognizing and recommending operational improvements. If you’ve ever wished you were able to influence a service or support, call you’ve experienced, this is the position for you. We are looking for an individual with high quality expectations that wants to lead a team providing the kind of world class customer service and technical support you expect when you’re the caller.
Responsibilities (Essential Duties And Responsibilities)
- Supervise a team of helpdesk technicians and provide support to help them provide exceptional customer service to callers.
- Perform call monitoring and evaluate helpdesk technicians’ performance to ensure conformity to department procedures and Company policies.
- Establish performance goals, provide coaching and feedback to helpdesk technicians to improve their performance.
- Interview, hire, coach and schedule new helpdesk technicians to ensure proper staffing levels.
- Schedule staff and track attendance to ensure proper workflow in the department.
- Handle disciplinary issues appropriately and in a timely manner to ensure adherence to department and Company policies, procedures, and practices.
- Minimum of a year experience managing a call center
- Proficiency with MS Word, Excel, PowerPoint
- Display a positive attitude and flexibility.
- Ability to work both independently and as a team member.
- Creative thinking and problem-solving skills
Physical DemandsThis role requires sitting, standing, climbing stairs, adjusting, connecting, occasional lifting (to 30 lbs.), bending, keyboarding, pulling, pushing, carrying, writing, walking, operating equipment.
Position Type and Expected Hours of WorkThis is a full-time position. The call center is open 24/7, and typical work hours will vary to cover shifts. Overtime may be required on an as needed basis.
TravelThis position will be required to occasionally travel to provider sites.
Job Summary
Full Time
Religious Organizations
$55k-75k (estimate)
05/26/2024
07/20/2024
WILLINGBORO, NJ
25 - 50
2010
JENNIFER STAFFORD
$5M - $10M
Religious Organizations
Related Companies
The job skills required for Call Center Supervisor include Call Center, Customer Service, Leadership, Scheduling, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Focus on Agent Engagement and Retention.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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Step 3: View the best colleges and universities for Call Center Supervisor.
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