United in Performance. Inspired by Innovation.
At Epiroc USA LLC, our Parts and Service Division (PSD) provides a broad range of services with the aim of maximizing customer productivity. We focus on spare parts supply, professional service, support solutions and training. Service Center Managers ensure the continued profitable growth of our service center operations while safeguarding company assets. This role is responsible for strengthening our reputation as best in class support operations of our parts, service and consumables business. Delivering high levels of customer satisfaction through a safe, efficient and quality driven culture is an expectation.
The work environment in the mining and construction industries has unique and interesting challenges one won't find in other professions. It is all encompassing, anywhere from office attire one day to working in a rough and rugged environment another day in some of the most beautiful and pristine areas of the world. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. The employee is regularly required to lift up to 25 pounds, is frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.
Successful skills/behaviors in this role includes:

• Sense of urgency for goal achievement; advanced multi-tasking expertise in a fast-paced environment
• Results focused idea generation; innovative and creative problem solving; rapport and relationship building
• Focused on achieving results and engaging commitment of others
• Action-oriented and somewhat collaborative decision-making
• Quick decision making in response to changing conditions
• Confident, enthusiastic, persuasive to call others to action
• Directive leadership to assure business results are achieved
• Delegation of details as necessary, with follow up on timeliness and quality
• Accountability for results

Responsibilities:

• Develop and implement appropriate business strategies and priorities for each targeted market segment utilizing territory management skills
• Work in close collaboration with our capital sales teams to ensure proper alignment and support of sales while.
• Ensure customer loyalty by providing the highest quality product and superior after-the-sale support via cultivating and maintaining direct relationships with key customers.
• Personally demonstrate clear and visible leadership within the service centers, throughout the Epiroc organization, as well as with our customers.
• Clearly define tasks and duties within your direct report organization, and develop tools for measuring success for the people in your organization.
• Involve the business line managers, product application experts, customer service and the Product Companies in the development and implementation of local strategies to ensure adequate technical and commercial support.
• Manage, develop and lead direct reports and execute processes of full employee life cycle (i.e. recruiting, onboarding, performance management, responsible feedback, training and development, other HR metrics) and use strategic vision to create appropriate succession plans.
• Constantly strive to improve operating efficiencies at the respective service center location.

Requirements:

• Bachelor of Science Degree in Engineering, Business, Operations, or a related discipline is preferred; an equivalent combination of education and experience may be considered in lieu of a degree
• Minimum of 5 years' of practical related experience in the mining or construction aftermarket equipment business, parts and services field experience is highly preferred
• Prior demonstrated experience successfully leading teams of employees is required
• Strong mechanical/technical background is required for issue resolution & reasoning/discussing "root cause analysis" back to customers
• Effective communication skills, including presenting information and responding to inquiries from Epiroc management and internal/external customers is required
• Ability to write reports, business correspondence, and procedure manuals
• Advanced training in computer aided maintenance systems, reporting, databases, and spreadsheets are preferred qualifications
• Experience in successfully leading, developing and mentoring teams through the full employee life cycle
• Possess a valid/active driver's license
• Travel is required in this position
• Maintaining courteous and professional demeanor and communication with customers and internal staff at all times
• Ensure that we are meeting ethical, social and environmental performance criteria as required by our company

Epiroc USA LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, genetic information, or any other characteristic protected by law.
Employment at Epiroc USA LLC is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.
Note : This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.
Learn more at www.epirocgroup.com