The Financial & Power BI Analyst for providing analysis of service and support budgets, processes, and activities that are used by Senior Management to optimize efficiency and costs of the Product Service and Support group. In addition, this position will determine and develop best practices through innovative reporting and data analytics to provide insight and recommendations to service operations teams and management.
This position will be based out of Epson America’s headquarters in Los Alamitos, CA with the opportunity for a hybrid work schedule.
What You Will Be DoingBudget Analysis

• Create and maintain departmental budgets for service and support teams.
• Provides financial analysis to assist management in developing annual budget forecast.
• Monitors the Service & Support Group consolidated budget
• Monitors and reconciles each department cost center monthly general ledger.
• Investigates and resolves anomalies with the department management.
• Makes necessary adjustments with Finance.
• Serves as liaison between Service & Support Management and Finance in cost center analysis and reconciliations.

Service & Support Analysis

• Creates and analyzes monthly key cost and operational indicator reports (e.g., cost per minute for call center, cost per transaction for call center, average cost per repair per item, etc.) to identify trends for Executive Management
• Collaborates with department management to identify underlying causes for changes in key indicators
• Monitors and analyzes daily, weekly and monthly reports from Service & Support departments on performance and trends
• Creates monthly consolidated Service & Support World Wide Customer Support report for SEC that identifies all costs associated with each of three major business groups (Imaging & Inkjets, Projectors, and System Devices)
• Provides recommendations to senior management based on an analysis of service and support information to provide resolution to operational problems and ensure maximum efficiency
• Creates and analyzes regular and ad-hoc reports and presentations as directed by Executive Management.

Power BI / Service Data Administration Activities

• Plans, designs, develops, and maintains data structure and data visualization tools for Service Operations reporting functions
• Assists business teams with solving both data and technical issues associated with Service Operations data hierarchy and reporting
• Responsible for Service and Support Power BI reporting and dashboards, including data integrity, documentation and development of wide-ranging applications including all service systems and systems that contain service information
• Assures automated updates are completed on a daily or weekly basis to assure data integrity
• Maintains and improves service forecast tools used for forecasting service costs and projections
• Partners with internal IT resources to identify technical concerns, provides recommendations and option resolution
• Partners with Service Operations leadership on ongoing continuous improvement projects related to business reporting and data access
• Stays current with system and technological developments, new features and advances in reporting and forecasting tools

What You Will Bring

• 5-8 years of experience
• Demonstrated skills in financial analysis, reconciliation, reporting, analyzing and synthesizing data, and developing actionable recommendations
• Experience creating various dashboards utilizing weekly/monthly/yearly financial reports to measure and track amongst previous, KPI’s and costs.
• Experience with Business Objects and Power BI Analytical tools
• Strong written and oral communications skills
• Intermediate to advanced skills with MS Excel, Access, PowerPoint
• Previous experience/knowledge of production printing markets (e.g. textile, label, commercial print, etc.) a plus
• Consumer goods experience a plus
• Completion of an undergraduate program or equivalent experience (B.A. or B.S.)

The starting annual base pay for this role is between USD $88,466 and $110,583 Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.