47 Customer Service Representative - ESC Jobs in St Louis, MO
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Customer Service Representative - ESC
$36k-46k (estimate)
Full Time | Arts & Culture
1 Day Ago
Equifax is Hiring a Customer Service Representative - ESC Near St Louis, MO
Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client’s employees.
These roles are 100% onsite in our Earth City, MO service center. What you’ll do :
These roles are 100% onsite in our Earth City, MO service center. What you’ll do :
- Work with each contact to establish rapport with and gain the confidence of the caller.
- Deliver excellent customer service and strive to exceed customer expectations.
- Contribute to positive team metrics and meet predetermined productivity standards.
- Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
- Document details of client interaction into the system while on the phone.
- Ability to follow a script when conversing with callers
- Follow security processes & procedures at all times when handling calls due to the visibility of personal data
- Accurately communicate call and/or special project status to supervisor.
- High School diploma or GED.
- 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
- Ability to organize work duties and perform job functions independently preferred
- Ability to handle a high volume of work and work under deadlines
- Ability to follow policies and procedures; complete administrative tasks correctly and on time.
- Ability to type 35 WPM
- Computer Skills Required: Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook
Job Summary
JOB TYPE
Full Time
INDUSTRY
Arts & Culture
SALARY
$36k-46k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
07/28/2024
WEBSITE
equifax.com
HEADQUARTERS
MABLETON, GA
SIZE
7,500 - 15,000
FOUNDED
1899
TYPE
Public
CEO
JUDITH ODHIAWBO
REVENUE
$3B - $5B
INDUSTRY
Arts & Culture
Related Companies
About Equifax
Equifax is a credit reporting agency that offers risk modeling, identity threat protection and verification solutions to businesses and individuals.
Show more
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