1 End User Support Specialist Job in Baltimore, WA
Equiliem is Hiring an End User Support Specialist Near Baltimore, WA
Equiliem is seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, timeliness and hygiene of tickets, establishing and maintaining a comprehensive knowledge base of processes, and providing exceptional support to our external customers. The ideal candidate will be a proactive leader with a passion for modernizing service desk operations and enhancing the customer experience.
This candidate will lead a team that supports a wide range of customers across two facilities in the Washington DC area, in addition to three remote field locations. The Desk Side team is responsible for providing Tier-2 and Tier-3 end-user services and technical support, and acts as a vital link between our off-siteTier-1 Service Desk and our System Engineering and Operations groups.
Requirements:
• Bachelor's Degree plus 10 years of experience. High school diploma with an additional 4 years of experience may be considered in lieu of a degree
• Prior Leadership experience
• A strong IT services background, with past experience providing day-to-day IT services both as an individual contributor and as a leader
• Ability to obtain and maintain a public trust security clearance.
• U.S. Citizen
• A thorough understanding of how to manage a team of technicians supporting multiple diverse end-user systems while meeting Service Level delivery targets is essential
• Excellent written and verbal communications skills
• Ability to multitask and function in a quick-paced environment
• Experience leading organizations performing IT Operations
• Strong experience with service, incident, and problem management
• Demonstrated experience with a modern service ticketing system such as ServiceNow
• Above all, this person must have a customer-first attitude and be willing to go the extra mile to make sure the services delivered are provided with the highest possible quality levels and under an appropriate sense of urgency
Desired Qualifications:
• Past experience with the Department of Justice
• Experience supporting organizations involved in litigation
• ITIL certification
• PMP certification
Job Summary
Contractor
$59k-74k (estimate)
09/11/2024
10/06/2024
The job skills required for End User Support Specialist include Technical Support, Service Desk, Verbal Communication, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be an End User Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by End User Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for End User Support Specialist positions, which can be used as a reference in future career path planning. As an End User Support Specialist, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary End User Support Specialist. You can explore the career advancement for an End User Support Specialist below and select your interested title to get hiring information.
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