27 Call center representative Jobs in Birmingham, AL
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Equiniti is Hiring a Call center representative Near Birmingham, AL
This is a temporary, full-time hours, 100% remote position
Other Remote Locations : AL, CT, FL, GA, MA, MD, NC, NJ, NY, PA, SC, TX
Shift Information
Shift Time : 4 : 00 pm to 11 : 00 pm PM Shift
Hours : Monday - Friday, full time hours
Some Saturdays required from 10 : 00 am to 6 : 00 pm
Compensation : $18.00 / hour
EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds.
EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services.
Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc.
Learn more at : www.equiniti.com / us
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.
We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.
There has never been a better time to join EQ.
Role Summary
A Proxy Call Center Representative, who will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills.
To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels.
Role Responsibilities
- Work on an automated dialer handling large call volumes daily.
- Manually research contact information for shareholders.
- Solicit shareholder votes and accurately record voting instructions.
- Respond to shareholder inquiries using fact sheets and materials provided.
- Maintain updated call center database by entering information.
- Ability to quickly react to questions and refer to support guides.
- Ability to effectively follow scripts and department procedures.
Role Requirements
- Must be at least 18 years old
- Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
- Previous virtual Call Center experience preferred.
- Must be able to work remotely from a safe, private and quiet work location.
- Must have excellent phone etiquette.
Must possess your own computer equipment with the following specifications :
- Windows PC (no iPads, MacBooks, or Chromebooks)
- Windows Operating System (preferably Windows 10)
- Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted)
- Unmetered mobile phone access for the purposes of contact between you and our team
- USB connected headset with noise cancelling features (not Wireless)
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Last updated : 2024-08-18
Job Summary
Full Time
Business Services
$45k-56k (estimate)
07/21/2024
08/24/2024
equiniti.com
LONDON
500 - 1,000
2007
PAUL CHARLES MATTHEWS
$200M - $500M
Business Services
Related Companies
The job skills required for Call center representative include Call Center, Microsoft Office, Commitment, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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