EQ and AST have joined forces. Together, EQ and AST in the U.S. are a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ and AST together offer a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., AST Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: www.astfinancial.com and www.equiniti.com/us

Job Profile

Office Services team handles all processing activities associated with incoming and outgoing daily mail. The team provides coverage for the physical window for mailing vendors and couriers. The team is also responsible for reports of certificates that are no longer valid. Office Services manages internal requests including inventory.

Business Function

Office Services handles all incoming/outgoing mail (Fed Ex, UPS, USPS, Couriers, DHL), internal EQ team member supply requests, keep the central supply inventory stocked, and cancelling of certificates which are populated to a report on a daily basis.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Customer Service (internal & external)

• Researching inquires

• Reviewing time sensitive and/or complex documents

• Revising departmental procedures

• Coordinate situations that involve other departments.

• Sorting and delivering incoming mail

• Internal mail runs

• Identifying, cancelling certificates, and destruction of certificates

• Handling internal customer requests

• Central Supplies - Ordering and managing inventory

• Processing outgoing mail - USPS, Fed Ex, UPS

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Strong attention to detail and accuracy skills

• Ability to work independently and multi-task

• Experience in SunStar, IRIS, Data Center Management (DCM), WinApp, PacTrac, Crystal Reports, Macros, mail room environment.

• Intermediate knowledge of Microsoft Office Suite

• Excellent verbal, written, and interpersonal communication skills.

• Organization, time-management, and prioritization skills

• Team player with strong relationship-building skills

Education Requirements

• High school Diploma or equivalent GED.

Experience requirements

• 18 months of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center.

• Lift 30 lb boxes.

Equiniti is committed to providing a safe and healthy workplace for all our team members. We practice a COVID-19 Preparedness Plan in response to the COVID-19 pandemic that follows guidance from the Centers for Disease Control and state guidelines. We have full cooperation among our team members and management and have established and maintained the safety and health of our team members and offices