Client Experience Representative

EPM Wholesale is growing, and we are seeking an NMLS licensed Client Experience Representative to join our team. The Client Experience Representative focuses on partner satisfaction and retention, emphasizing the importance of maximizing opportunities within EPM’s existing book of business. The ideal candidate is a strong communicator and has experience navigating difficult loans. If this sounds like you, apply today!

Key Responsibilities

• Ensure all loan applications meet regulatory standards, as well as employer and investor guidelines.
• Monitor and retain EPM’s portfolio, identifying refinance opportunities and work with EPM broker/correspondent partners to maximize opportunities within the existing book of business.
• Identify and assess post-close loans with defects or deficiencies; collaborate with brokers and borrowers to address issues and restructure loans under new terms that align with the company’s risk mitigation strategies, while coordinating with underwriting to ensure all deficiencies are resolved before refinancing.
• Assist with employee loan applications.
• Work closely with colleagues and other stakeholders to enhance service delivery and contribute to the overall success of the organization.
• Additional responsibilities related to business needs.

Qualifications & Skills

• Knowledge of home loans and residential mortgages such as conventional, VA, FHA, and USDA loans, and loan products.
• 3 years of mortgage lending experience required.
• Active NMLS license required, California, Florida, Georgia, New Jersey, and Texas preferred. Additional state licenses a plus.
• Strong decision-making and communication skills.
• Proficiency with Encompass loan origination system preferred.
• Must be able to commute to our San Juan Capistrano, California office.

About EPM

Founded at the height of the mortgage crisis in 2008, EPM has rapidly evolved into one of the leading mortgage lenders in the U.S. Our new mission, launched in early 2020, emphasizes our commitment: "We are a resource, and voice, for financial empowerment." This mission underscores our dedication to fostering financial literacy and accessibility within the communities we serve.

EPM's vision is clear: we strive to offer top-tier financial services, exceptional communication, and unwavering assistance to our clients. Our goal is not only to facilitate homeownership but also to empower individuals and families through informed financial decisions.

Headquartered in Atlanta, GA, EPM is licensed in 49 states and provides an array of lending resources such as Conventional, FHA, VA, 203K, Reverse, and USDA loans. Additionally, we are proud to be a trusted Seller/Servicer for Fannie Mae, Freddie Mac, and Ginnie Mae, ensuring that our clients have access to reliable and competitive financing options.

At EPM Wholesale, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that a variety of perspectives enhances our team and drives innovation. Our hiring process adheres to fair employment practices, ensuring that all candidates receive equal consideration based on their qualifications and abilities. We encourage applicants from all backgrounds to apply and join us in creating an inclusive environment that reflects the communities we serve.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have an active NMLS license?
• If you have an active NMLS license, please provide below.

Experience:

• Mortgage Lending: 3 years (Required)

Ability to Commute:

• San Juan Capistrano, CA (Required)

Ability to Relocate:

• San Juan Capistrano, CA: Relocate before starting work (Required)

Work Location: In person