*This position is located in our Westlake, OH office and is eligible for a hybrid schedule after probationary period. (2 days remote).

JOB OVERVIEW

The Onboarding Specialist for the Sales EI team supports institutional relationships by serving as a point of contact for establishing and funding new accounts. The ideal candidate for this role strives enhance and expand client relationships to improve client satisfaction, and provides additional opportunities or education related to ETC products and services available. This role often works cross functionally with the Sales, Client Services, and Operations teams to strengthen client loyalty, referrals, and retention.

RESPONSIBILITIES & DUTIES:

• Provide support for institutional relationships by placing outbound calls to assist with establishing a new client accounts, providing status updates, and working to effectively fund accounts
• Gather, review, and verify required documents for completion and accuracy
• Assist clients with the facilitation of a transfer or rollover of assets by working with various contra firms
• Maintain thorough knowledge and understanding of Equity Trust’s products and services, including the online account management system
• Deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous
• Coordinate investment-related walkthroughs with the Client Services team
• Build rapport and strengthens relationships while servicing client needs
• Work collaboratively in a team environment to achieve team, department, and overall business commitments
• Perform other duties as assigned

QUALIFICATIONS:

• Associate degree in business or related field preferred; 3 years of experience in the financial services industry may be considered in lieu of a degree
• Minimum 3 years of customer service experience required
• Retirement product knowledge or financial services experience preferred

PROFESSIONAL CERTIFICATIONS

• None required

TECHNICAL SKILLS:

To be successful in this role, you should have experience with and an understanding of the following:

• Intermediate level proficiency in Microsoft Office, especially Outlook
• Ability to type a minimum of 45 WPM accurately preferred
• Basic 10-key skills

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Customer Focus
• Interpersonal Savvy
• Communicates Effectively
• Resourcefulness

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. If you have a disability that requires accommodation or paper application, please contact us at careers@trustetc.com.