Company Description
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job Description

• Conducts continuous improvement evaluations to assess and respond to the workforce and economic development needs and expectations of local businesses and the community
• Analyzes and reports using collected data on customer flow, delivery of services, and operational success and areas of opportunities through continuous improvement efforts
• Develops and/or maintains a means of receiving internal and external customer feedback and addressing customer complaints in an efficient and timely manner
• Establishes and communicates specific and measurable performance standards in conjunction with the Operator and input from site staff
• Implements an action plan that is developed in conjunction with the One Stop Operator that supports Fiscal Agent's strategic plan and meets the needs and expectations of all key stakeholders
• Develops and maintains effective relationships with local entities business and industry partners, educators and other community leaders that enhance services
• Assists in the coordination of appropriate community outreach and marketing efforts to attract new customers
• Provides day-to-day functional supervision over all staff to fulfill operational functions and service delivery within funding streams, collective bargaining agreements and governmental regulations. Assigns staff to work stations to provide linkage between customers and service requests
• Serves as chair for a cross-partner business services team comprised of staff from partner organizations and assign incoming referrals to reduce and eliminate duplication of services
• Oversees fiscal management of the site in collaboration with Operator and Fiscal Agent; recommends budget changes based on analysis of expenditures, data trends, and service projections
• Evaluates and assesses to recommend operational needs of career centers; collaborate with Operator, partners, and Fiscal Agent to develop and monitor resource sharing agreement (RSA) and budget (RSAB)
• Researches other funding sources for additional revenue to reduce partner costs and/or expand services
• Maintains thorough knowledge and understanding of terms of building lease to ensure compliance and acts as liaison to landlord
• Assesses the service delivery needs to determine workforce requirements and coordinates with the Operator to address identified staffing needs
• Assesses and ensures adequate inventory of equipment, tools, materials and supplies; Ensures accountability for expenditures made with federal, state and local funds
• Ensures that all equipment, etc. is installed properly, is operational and is maintained in a manner that meets appropriate safety and regulatory standards (EEO, ADA, OSHA, etc.)

Qualifications

• Bachelor's degree from an accredited university or college preferred; equivalent education and direct work experience required
• Working knowledge of workforce development trends and issues, including a working knowledge of the Workforce Innovation and Opportunity Act (WIOA)
• Professional knowledge with strong interpersonal skills, written and oral communication skills
• Ability to effectively read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
• Ability to solve practical problems and deal with variables in situations where only limited standardization exists; define problems, collect data, establish facts and draw valid conclusions
• The individual must be a team player, be able to work and decide independently and establish and maintain effective working relationships with subordinates, supervisors, associates, outside agencies and general public
  • Must possess proven leadership skills

Additional Information
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.