Job Description

The Opportunity

The Flight Department at our Daytona Beach Campus is currently accepting applications for a Flight Dispatcher/Customer Service Representative. 

This position is responsible for several support functions associated with flight course activities, including dispatching, data collection, flight following, customer service, and controlling the flow of fleet aircraft for maintenance both scheduled and unscheduled, as well as line service and ramp security. (Work shift to be determined.)

Job Duties:

• Operate the interface between flight dispatching and the control of aircraft maintenance to maximize aircraft availability.

• Collect and accurately record data from flight activities and oral room assignments to ensure proper billing and to facilitate scheduling of fleet maintenance daily.       

• Provide a high level of customer satisfaction and maintain a department image appropriate to ERAU as the leader in Aviation Education.

• Assist in ensuring the inspection programs are complied with and repairs are properly documented before aircraft are dispatched.  

• Assist in flight following of all ERAU aircraft while engaged in flight to ensure all aircraft can be accounted for at any given time and to help coordinate the logistics for aircraft problems away from home base. 

• Provide training and coordinate the activities of the Student Employee labor force supporting flight operations and customer service requirements.

• Perform scheduling operations after normal scheduling hours.

• Maintain hardware on ramp to ensure aircraft security.  Conduct ramp inspections to remove foreign object debris.

• Drive company van and golf cart transport

• Other duties as assigned

About Embry-Riddle Aeronautical University:  

At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace. Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience. However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America. This breadth of reach ensures that students can access our exceptional programs without geographical limitations. 

With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support. In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.  

Join our global community and embark on a journey of academic excellence and limitless possibilities. Employees working more than 30 hours a week can enjoy medical, dental and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program. To find out more about our benefits and why ERAU has been named a “Great College to Work For” for 13 consecutive years, visit our careers page.     

Qualifications

• High school diploma or GED required. 
• Two years’ customer service background preferred. 
• Two years’ flight operations experience preferred.
• Computer proficiency required.
• Must pass university background check
• Must pass background check for airport security
• Must meet the University’s standards for approved drivers. Unacceptable driving records (as stated in the Use of Equipment and Vehicles Procedure 1.17) include the following (for three years from the date of each occurrence):  More than 3 moving violations and/or accidents in 3 years and/or more than 2 moving violations and/or accidents in any 1 year.