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Patient service representative
$41k-51k (estimate)
Full Time 1 Month Ago
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Esperanza Health Centers is Hiring a Patient service representative Near Chicago, IL

Job Type Full-time Description

Esperanza Health Centers offers benefits to all its full-time employees :

BCBS Medical PPO Plans Ameritas Dental Eye Med Vision Tuition Reimbursement up to $5,000 per year 10 Paid Holidays and 16 Days of Paid Time Off

Hourly Rate : $19 to $23

Location : Esperanza Little Village

As our Patient Service Representative you will be the primary point of contact for our patients, providing them with excellent customer service and ensuring their needs are met.

You will be responsible for answering any questions our patients may have, scheduling appointments, and providing them with information about our services.

You will also be responsible for verifying insurance coverage, collecting payments, and ensuring that the patient receives the best experience possible.

If you have a passion for helping others and a commitment to providing excellent customer service, this is the perfect role for you!

Primary Duties and Responsibilities :

  • Greet and check in patients, verify demographic information, and obtain insurance information
  • Answer patient inquiries in person and via telephone
  • Assist patients with scheduling appointments and following up on referrals
  • Process payments and collect copays
  • Manage patient accounts, including updating medical records
  • Respond to insurance inquiries and manage authorizations
  • Maintain patient confidentiality in accordance with HIPAA regulations
  • Assist with resolving billing discrepancies
  • Assist with patient check-outs and scheduling follow-up appointments
  • Follow up with patients to ensure satisfaction with services
  • Participate in professional development activities
  • Perform other duties as assigned

Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150.

Requirements

1. High School Diploma or equivalent, required

2. One year or more of experience in the medical field, preferably in customer service

3. Excellent customer service skills, interpersonal skills and attention to detail, required

4. Ability to work a flexible schedule including weekend, required

5. Bilingual English / Spanish, required

Last updated : 2024-05-20

Job Summary

JOB TYPE

Full Time

SALARY

$41k-51k (estimate)

POST DATE

05/22/2024

EXPIRATION DATE

06/20/2024

WEBSITE

esperanzachicago.org

HEADQUARTERS

CHICAGO, IL

SIZE

100 - 200

TYPE

Private

REVENUE

$10M - $50M

Show more

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The job skills required for Patient service representative include Customer Service, Scheduling, Billing, Confidentiality, HIPAA, Appointment Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient service representative positions, which can be used as a reference in future career path planning. As a Patient service representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service representative. You can explore the career advancement for a Patient service representative below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Representative job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

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May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

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Patient confidentiality must remain a primary concern.

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Know how to feel, express and receive gratitude.

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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

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Step 3: View the best colleges and universities for Patient Service Representative.

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