The WFM Application Lead will play a pivotal role in managing and supporting retail systems, with a specific focus on UKG Dimensions or UKG Workforce Central hosted on cloud platforms. The successful candidate will have a blend of technical expertise, project management skills, and the ability to work independently to resolve various issues Will help lead projects that apply new or existing technologies and solutions to solve business needs.

• Develop partnerships, acting as a liaison between technical and business teams to understand, troubleshoot, interpret, and advise on technical questions/issues/projects or business use cases.
• Participate in the full lifecycle of WFM implementations from discovery through design, build, test, and user adoption. Discover and analyze business requirements and business processes.
• Act as the technical lead for Workforce Management Systems and interact with the Operations team and software vendors.
• Collaborate with internal and external IT teams to resolve/improve IT processes and
• Create usable documentation including audit findings, business requirements, and product design documents. Translate findings and design documentation into properly configured applications (Timekeeping, Scheduler, etc.).
• Maintain current in-depth technical, functional, and operational knowledge of UKG Dimensions. Lead the activities of providing new capabilities and driving value from existing capabilities.

<> Key Responsibilities:

• Support and maintain retail systems, specifically UKG Dimensions or UKG Workforce Central on cloud platforms.
• Map business processes and compare them to industry best practices in retail.
• Identify and resolve data integration and mapping errors, application issues, and database utilization problems.
• Utilize MS-SQL and Microsoft Office applications, with high proficiency in Excel and preferably Access.
• Work with reporting applications such as Power BI.
• Manage data integrations using REST Services, BigQuery, and Batch processes.
• Lead and manage technical application projects, ensuring clear articulation of issues, building consensus around recommendations, and defining next steps and timelines.
• Perform root cause analysis using tools like Splunk or Dynatrace.

<> Required Qualifications:

• 7 to 10 years of experience supporting retail systems, preferably UKG Dimensions or UKG Workforce Central on cloud.
• Bachelor s degree or equivalent work experience in information systems, computer science, or a related field.
• Solid understanding of industry best practices in retail, especially within Distribution Centers.
• Proven track record of managing technical application projects.
• Experience with MS-SQL, Microsoft Office (Excel and Access), and reporting applications like Power BI.
• Experience with data integrations (REST Services, BigQuery, Batch).
• Strong analytical and problem-solving skills, including root cause analysis with tools like Splunk or Dynatrace.

<> Preferred Qualifications:

• Experience with UKG Dimensions modules such as Timekeeping, Scheduler, and Activities.
• Certification or training in UKG Dimensions Boomi Integration.
• Experience with cloud applications, preferably on Google Cloud.
• Experience working with cross-functional teams and business partners.
• Experience with hardware/software deployment across Distribution Centers.
• Vendor management experience.