Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner.

Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients.

Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Education Qualifications :

Key Responsibilities :

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
• Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
• Other clerical duties as assigned

Educational Requirements :

Completes designated HBI Courses within one year of hire

Required Qualifications :

1 year of clinical healthcare experience or experience as a Patient Scheduler I

Licensure / Certification Qualifications :

Certification / Licensure Requirements :

Completion of Healthcare Business Insight’s Patient Access Certification Program within six months of hire date

FTE :

Possible Remote / Hybrid Option :

Shift Rotation :

Shift Start Time : Shift End Time :

Shift End Time : Weekends :

Weekends : Holidays :

Holidays : Call Obligation :

Call Obligation : Union :

Union :

Union Posting Deadline :

Last updated : 2024-05-24