With a commitment to responding to customer needs, the Sales Support Team acts as liaison between customers, Regional Sales Managers, Customer Service, Purchasing, and our Suppliers. The Sales Support Team’s principal responsibility is doing whatever it takes to ensure that the customers’ informational requirements are met in a timely manner.
This role will lead the Sales Support Team in addition to having individual Sales Support responsibilities. The Sales Support Manager will be responsible for overseeing the day-to-day needs of the Sales Support Team and will be looking for ways to improve the service level for the customer within the scope of Sales Support.
Principal Duties & ResponsibilitiesLeadership, Management & Accountability (LMA)

• Provide clear expectations regarding measurables, Core Values, Fundamentals, and roles & responsibilities of direct reports
• Provide clear direction to direct reports and create opportunities for them to succeed
• Provide the necessary tools to direct reports, including training, technology, personal time, and attention
• Participate in regularly scheduled meetings as a department
• Perform quarterly check-in conversations and annual performance reviews for each direct report
• Administer training to job related duties and company SOPs, as required

Customer Support

• Prepare all correspondence necessary including pricing, customer quotes, introduction letters, and supplier change notifications as requested by Regional Sales Managers.
• Prepare and hold responsibility for all supplier price increase notifications.
• Responsible to maintain all current supplier pricing as well as to disseminate to Regional Sales Managers
• Provide support to Regional Sales Managers on customer pricing bids by gathering supplier pricing information, freight rates and entering data on customer bid sites.
• Respond to customer requests for product information, availability, alternate sources, and general product information as directed by Regional Sales Manager.
• Respond to sample requests and provide the necessary follow-up for expeditious service.
• At times, assume a supporting role to the Customer Service Team with regards to pricing; respond timely and completely to inquiries on a customer’s order.
• Shephard customer requests for documents to the Quality Documents Team and follow up appropriately to ensure customer requirements are met in a timely fashion.

Regional Sales Manager Support

• Assist Regional Sales Manager in sourcing information in Sage X3, Salesforce and outside sourcing through suppliers including pricing, availability, and documentation to support on-going business development.
• Responsible for managing and maintaining Regional Sales Managers customer pricing files including supported pricing, rebates, and contracted pricing.
• Assist Regional Sales Managers in the review of customer activity such as ordering, usage patterns, and troubleshooting margin errors.
• Enter and update new prospects, contacts, addresses, samples, and quotes in Salesforce and disseminating this to customers and suppliers.
• Bear joint responsibility with Regional Sales Manager to distribute and expedite all inbound customer, vendor and sales correspondence arriving by mail and e-mail.
• Receive inbound customer and supplier calls for Regional Sales Managers when not available.
• Responsible for gathering documentation and other required information to set up new suppliers and products in Sage X3
• Joint responsibility with Regional Sales Manager for setting up new customers, gathering required information from customers and providing to internal departments.
• Responsible for providing freight rates for shipments as requested by Regional Sales Managers using the freight management system Banyan.
• Ability to fully execute product searches using enhanced search engines, LinkedIn, manufacturer websites and word of mouth.

Support to Colleagues & Internal Departments

• Responsible for disseminating special pricing information to Sales & Customer Service, including the timely maintenance of customer requirements.
• Act as liaison between Regional Sales Managers, Customers, Vendors, and internal contacts.
• Assist Accounts Payable with payment contact information
• Assist Regional Sales Manager with customer project follow up’s
• Lead and coordinate small customer projects, as needed

Training & Development

• Participate in supplier training during sales meetings as needed.
• Attend trade shows when requested to do so.
• Required to complete IT security training.
• Other training as suggested for continued growth and development.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.QualificationsEducation/Experience

• Minimum of Associate’s Degree required; Bachelor’s degree preferred.
• 4-6 years of professional experience required, preferably in a related field.

Licenses/Credentials/Certifications

• N/A

Specialized Knowledge/Skills/Abilities

• Calm, organized, patient, diplomatic, and confident demeanor in working with colleagues and customers
• Proficient attention to detail and accuracy in all work
• Demonstrated ability to manage and prioritize multiple tasks at one time and work independently
• Ability to communicate both verbally and in professional writing to internal and external customers
• Proficient in Microsoft Office applications: Word, Outlook and Excel. Must have high level of Excel skills and able to create spreadsheets, use formulas and visual appeal. This includes a high level of mathematical skills.
• Salesforce experience preferred.
• Ability to work collaboratively with colleagues, vendors, and customers

Working ConditionsWorking Hours/Environment

• Office hours are 40 per week – Monday – Friday, 8:00 –5:00; may require additional hours periodically, including evening and weekends depending on business needs (note: some positions may require 9:00 – 6:00 office hours)
• Work typically performed in an indoor office setting

Tools and Equipment Used

• Personal computer, copier, fax/scanner, phone, and other typical office equipment

Travel

• Minimal – 5-10%

Physical & Mental Demands

• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move around the office environment

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.