WHO WE ARE
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
GENERAL FUNCTION
RCM (Revenue Cycle Management) Account Representative is the key to success in helping our customers keep their insurance receivables clean and revenue flowing back into their practice. VisionWeb is currently looking for highly motivated and driven candidates to oversee the day-to-day insurance operations for Optometry providers across the United States. We need someone who loves to analyze insurance receivables and will provide exceptional support to our clients. Candidates should have recent experience in Optometry billing with a strong knowledge of medical and vision payers. This is a remote (work from home) position that requires a full 8 (consecutive) hour workday between the hours of 7:00am - 6:00pm central time, Monday through Friday.
MAJOR DUTIES AND RESPONSIBILITIES

• Provide customer support via phone, email, and GoToMeeting for RCM customers.
• Monitor customer accounts to identify revenue trends and proactively engage the client with solutions and updates.
• Identify, research, and resolve account concerns or issues; reported by the customer, internal team, and partners.
• Work clearinghouse rejections for customers and create missing information requests or send corrected claims
• Work denials and aging reports to ensure maximum reimbursement for vision and medical claims
• Communicate with payment posting team to ensure customer expectations are being met
• Collaborate with Sales for onboarding new customers and creating a new statement of work for existing customers
• Train client on RCM tools and expectations to obtain maximum reimbursement
• Track and trend product data using multiple complex systems
• Provide basic technical website and PC support to enable customers to use our solutions
• Effectively use Salesforce and other company tools to document customer interactions and account updates

BASIC QUALIFICATIONS

• Minimum of three years' experience with customer facing customer service and medical & vision insurance billing practices in an optometry setting
• Knowledge of ICD-10 coding and Optometry CPT codes
• Excellent communication skills, able to communicate with people at all levels through verbal and written modes
• Great interpersonal and customer service skills, able to act with an appropriate sense of urgency to resolve problems
• Ability to critically think through problems in a fast-paced environment with changing priorities
• Ability to multi-task and prioritize
• Must be able to work a full 8-hour day within the hours of 7:00am - 6:00pm central time, Monday through Friday
• The ability to work from home with minimal supervision and distraction
• Stable high-speed internet connection with a quiet, private home office location
• Strong Knowledge of Windows and Microsoft office suite of products

PREFERRED QUALIFICATIONS

• CPC or CPOC Certification
• Knowledge of spectacle lenses, contact lenses, and frames
• Knowledge of Vision Payers including VSP, Eyemed, Spectera, Versant Health
• Experience working in ZirMed, TriZetto, and/or Emdeon to submit claims, process rejections, and send corrected claims
• Experience working with Salesforce
• Experience using remote connection software
• Experience working in multiple Optometry Practice Management Systems (Revolution, Crystal PM, Uprise, OfficeMate, Eyefinity)

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.