Description: This position resides in the Customer Service Material Logistics (CS ML) group and is for an Order Fulfilment Specialist Professional to support the Order Administration team. Key contacts are customers, Field Service Engineers, Tech Support Engineers, Customer Care Center, Parts Return, and DHL Warehouse Logistics.
The position is responsible for responding to incoming inquiries and/or requests regarding medical equipment spare part, tool, and radioactive source order requests. The candidate will need to be successful at responding to incoming inquires and request regarding orders from internal and external customers, investigating and resolving semi-complex problems, tracking, and expediting orders as needed. The candidate will be responsible for collaborating closely with other teams/groups in the reconciliation of spare parts shipped.
Candidate must be an adaptive learner, well organized and attentive to detail. Also, must have an unwavering commitment to customer support and the ability to work as part of a team. Excellent written and oral communication skills are essential. The successful candidate will be customer and results oriented, and an initiative-taker. The candidate must be resourceful, analytical, and adept at making decisions and multi-tasking during fast-paced and stressful situations. Must have excellent people skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems. Strong computer skills also required. Must be willing to be flexible and cover other shifts during times of staff shortages. On-Call rotation every 8 weeks.