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Who are we?
Auction Technology Group (ATG) operates eight of the world’s leading curated marketplaces for secondary market goods. ATG are industry leaders and won the Tech Business of the Year at the 2021 PLC Awards. We are a publicly listed global technology company with over 350 employees, headquartered in London, United Kingdom with offices in Jackson Missouri, Omaha Nebraska, Lehi Utah, New York and Hamburg, Germany.
Vintage Software is the company name for EstateSales.NET (acquired by ATG in 2023), the world’s leading estate sales website. EstateSales.NET boasts over 4.4 million monthly users with over 100 million page views per month. We have a fast-paced, collaborative culture and are entering our next chapter of growth under the ATG umbrella.
About the opportunity:
Customer Support Specialists are the eyes and ears of our businesses servicing both sellers and buyers using EstateSales.NET to market their estate sales and auctions. The team handles over 8,000 customer interactions a month using three channels: phone, email and live chat, and coaching our users to adopt best practices through our help center.
We are seeking an enthusiastic, tech savvy, excellent communicator to join our team. Your main responsibility will be helping to resolve clients’ inquiries in a faced-paced environment. Our website is the leading marketplace with a multitude of features, so you can expect to handle a wide variety of interesting interactions, our customers will challenge and expect the best from you. The role suits an individual who is a natural helper and problem solver, willing to work hard, learn and grow quickly, and be part of a dynamic business. This is an opportunity to begin your digital career and be part of the success of a growing, profitable company.
Our teams work in a hybrid environment coming into our Jackson, Missouri office on Monday & Tuesdays. Working hours for this opportunity are: Monday, Tuesday & Friday 12pm - 9pm CT, Saturday & Sunday 8am - 5pm CT
What your contributions will be:
What you will bring to the team:
What you will need for success:
Full Time
$44k-56k (estimate)
04/25/2024
07/13/2024
The job skills required for Customer Support Specialist include Communication Skills, Products and Services, Microsoft Office, Customer Support, Customer Satisfaction, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.