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Overview
The Floor Manager at Milos is responsible for overseeing all service and front of house expectations and standards throughout a shift. They liaise with the GM team to achieve and enhance Milos hospitality expectations.
Skills
Ability to understand our brand, culture, and values
Highly motivated and able to motivate a team
Excellent communication skills
Organization skills and planning
Adaptability and teamwork
Guest centric personality
Roles and responsibilities
Ensure Milos hospitality standards are being achieved.
Builds and coaches a strong floor team to provide the best service to our guests
Act as an Ambassador for Milos
Service
- Work with FOH staff to ensure all steps of service are being followed.
- Ensure dishes that are leaving the kitchen are to the Milos expectations.
- Work with host team to produce optimal floor plans for service
- Hold pre-shift meetings with FOH if staff to review areas of opportunities and shift plan
- Act as a leader to staff and guide our FOH team to successful service
- Instruct staff to clear tables, take orders if necessary, assisting Sommeliers with wine service
- Learn and teach the Milos concept and menu in order to discuss it articulately with our guests
- Perform constant dining room checks during service:
1. Customer checks
2. Cleanliness checks (Dining room, polishing area, and bathrooms)
3. Food quality and presentation
Customers
- Interact with guests and develop relationships with guest
- Exude confidence when dealing with guest issues and guest concerns (e.g., poor service, food not satisfactory, etc.)
- Ensure that every guest’s experience can be enhanced
- Keep a watchful eye on guest cues to be proactive rather than reactive
- Achieve great customer compliments and feedback
Administration
- Review employee schedules daily to ensure proper staffing for success
- Constantly communicate with GM team any staffing updates or concerns
- Ensure that staff cuts are made accordingly to management expectations
- Outline daily floor plans and review with management team
- Review reservations and build a solid game plan to achieve great service
Full Time
$87k-147k (estimate)
07/03/2024
07/20/2024
milos.ca
Montral
50 - 100
The following is the career advancement route for Floor Manager positions, which can be used as a reference in future career path planning. As a Floor Manager, it can be promoted into senior positions as a Stock Loan Manager III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Floor Manager. You can explore the career advancement for a Floor Manager below and select your interested title to get hiring information.
If you are interested in becoming a Floor Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Floor Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Floor Manager job description and responsibilities
A floor manager can also work at an exterior location during broadcasts of outdoor concerts or sporting events.
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The floor manager must handle all this, helping people to stay calm and remaining diplomatic and helpful.
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They supervise and train staff to perform allocated roles.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Floor Manager jobs
Administer pay slips to staff.
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Be sure, though, to check that the flooring warranty covers use with floor heating.
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Be transparent and accountable.
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Hire quality employees who want to enact change.
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Manage inventory at all times.
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Step 3: View the best colleges and universities for Floor Manager.