NIT1

About the company

eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.

Job Title: Customer Account Associate

Job Location: Memphis, TN-38120

Job Duration: 6 months contract

Opportunity for conversion based on attendance and performance

Laptop provided

Temps will be given the opportunity to work overtime.

Specific job functions for yearend volume assistance:

· Qualified Charitable Distributions

· Tax Withholding Setups

· Standling Letters of Authority

· Check Stop Pays

· Additional upskilling available per department needs

Job Summary:

· Serves as the agent between Branches and the Home Office in call center environment. Reviews, updates, maintains, and services accounts. Protects the Firm, Financial Advisor (FA’s), and the client by enforcing collection procedures, policies, regulations, and monitoring activity in accounts, while providing superior service.

· Department is in need of assistance for year end volumes including working through Money Movement requests and related items.

Skills:

· Attention to detail, quality focus, strong communication, ability to multi-task in fast paced environment and computer literacy

· MS Office Applications – Outlook, Word, Excel, etc. and 1-2 years of banking and/or customer service work experience or college degree are required

Knowledge, Skills, and Abilities:

Knowledge of:

· Relevant word processing, database, spreadsheet, and e-mail computer applications to create and/or edit documents, reports, and correspondence.

· Compliance, with an eye for situations that could present risk to the firm.

Skill in:

· Verbal and written communication skills to interact with all levels of management, other associates and counterparts at other firms.

· Servicing a high volume of calls from Financial Advisors and associates while providing excellent customer service (multi-tasking is very important in this role)

Ability to:

· Project a professional demeanor to train associates on new duties and tasks.

· Work thorough complicated activity

· Work independently and in cooperation with supervisor.

· Work well under stress created by time deadlines, workflow volume changes, and telephone/associate inquiries.

Job Type: Contract

Pay: $22.00 - $22.50 per hour

Shift:

• Day shift

Ability to Commute:

• Memphis, TN 38120 (Preferred)

Ability to Relocate:

• Memphis, TN 38120: Relocate before starting work (Preferred)

Work Location: In person