Title: Customer Insights Program Strategist
Location: Basking Ridge, NJ (Hybrid)
Duration: 9 Months
Job Responsibilities
• Lead project meetings, including but not limited to project kickoff and any project coordination meetings.
• Identify, analyze, and address project risks, and actively share lessons learned.
• Pivotal role ensuring continuous communication with the project team, the customer, other key internal stakeholders and related vendors.
• Data interpretation and presentation story telling including the ability to draw conclusions/make recommendations from the data results into actionable insights
• Maintain and strengthen client relationships through exceptional service and strong attention to quality control
• Lead quantitative research projects for product development and concept testing:
• Project managed all stages of the research from inquiry to reporting, managed client relationships.
• Lead research planning and design, development of questionnaires, and analysis of results.
• Write and presented comprehensive reports to clients delivering insight-driven recommendations.
Requirements:
• Minimum of 7 to 10 years of quantitative CX experience; some supplier/vendor-side experience required
• Strong project management skills with cross-functional partners
• Excellent organizational skills with the ability to manage multiple priorities effectively.
• Must be able to create questionnaires, sample design, analytical plans and create custom story-telling style analytical reports
• Must have the ability to deliver the “so what” in reporting, with foresight into implications of recommendations to clients (e.g., change management, communication, investment required)
• Experience with platform technology that enables CX insights and activation. Some experience with solutions such as Medallia, Qualtrics, InMoment, or other CX tools
• Experience tying CX to employee experience and enablement is a plus
• Comfortable managing a demanding and multi-faceted workload.