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Job Title: Field Technical Support Consultant
Location: Denver, CO
Pay Rate: up to $25/hr on W2
Duration: 24 Months
Job Description:
This is the customer facing, Client PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to Client’s PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast-paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.
This is a team based group of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both Client and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the Client’s business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
Demonstrated core competencies of success in this position are:
• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customer’s business needs while maintaining Client’s contractual commitments.
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
• Able to balance and prioritize multiple activities and issues.
• Successful cause and effect understanding of financial perspectives on the business.
• Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
• Attention to detail and commitment to administrative responsibilities.
• Exercise solid business based decision making skills, taking appropriate risk to insure that both Client’s and the customer’s business need are met.
• Independent thinking while adhering to standard technological/mechanical and business procedures.
• Industry / company knowledge that provides solid technology solutions and options to the customer.
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.
Requirements:
• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
• Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays and shift work.
• Onsite customer facing experience.
• Technical/mechanical hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. College preferred.
Full Time
$57k-82k (estimate)
06/28/2024
07/14/2024
eteaminc.com
SOUTH PLAINFIELD, NJ
500 - 1,000
1999
Private
BIPIN TAHKUR
$50M - $200M
IT Outsourcing & Consulting
eTeam provides industry-specific, SOW-based services, and global contingent workforce managementsolutions.
If you are interested in becoming a Field Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Support Technician job description and responsibilities
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Field Support Technicians respond to customer callouts, providing technical service and maintenance support at customer locations.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Support Technician jobs
Experience with managing and preserving technical equipment.
02/10/2022: Laramie, WY
Ability to travel and work according to a changing schedule.
03/08/2022: Rockford, IL
Employers in highly technical fields, like information technology or diesel engine repair, look for those with at least an associate's degree or certificate in a related field, such as heavy equipment repair or computer technology.
03/26/2022: Jamestown, NY
All Field Support Technicians, regardless of industry, must be able to work independently with little supervision.
03/29/2022: Twin Falls, ID
Certifications are not usually a requirement to become a Field Support Technician, but they can help you become a more competitive candidate when applying for jobs.
04/27/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Field Support Technician.