Fraud Investigator

Job Title: Fraud Investigator

Location: Columbus, OH 43240(Onsite)

Duration: 6 Months(Contract), possible extension

Pay: $27.50/hr

Job Description:

• FRAUD INVESTIGATION - SUSPICIOUS FRAUD ACTVITIES.
• Banking background is definitely very helpful.
• Attention to detail is needed
• We file with FinCen
• Computer literacy- MS excel needed for sure, WORD, Spreadsheet exp etc. How to save a spreadsheet etc.
• Take good notes for sure.
• Training - 0 absence during training because we cant teach you on which is done, 2-3 weeks training for sure with 0 absence.
• Being late is not an option.
• Exp with SARs

Summary

• Fraud investigations, our teams are investigating reports of potential suspicious fraud activity that can be made by multiple areas of the bank, so we can get referrals of potential fraud from our actual brick and mortar branches from our 24 hour banking centers.
• So basically, when you call on 800 banks, if they are uneasy about an interaction with a customer, they could file a report of potential fraud, as well as many internal departments. So the wire room, the ATM deposit department area, any bank employee is basically honor bound to report any type of potential fraud or suspicious activity that they see on our customers accounts, or even just if a customer is acting suspicious, acting asking questions that they feel that make them feel uneasy. It's their responsibility to file what we call an internal referral form, and that comes to our teams to basically investigate it.
• So once we get those IRFs, it is our job to look into that customer's accounts for any potential fraud, and we have to then prove it or disprove it by basically gathering all of our case documentation or evidence.
• So we need to look into that customer's account, pull copies of ATM deposits, potentially video footage, credit card statements, wire transfer information. We're going to gather all of that information up, and we're going to load it into our documentation spreadsheet, and with that information, is how we're going to make a decision, is there suspicious activity or not? If suspicious activity isn't confirmed, it is then our jobs to file reports to FinCEN.
• So basically, we need to report the suspicious activity up to FinCEN. And , the types of fraud that we review here-cheque fraud, loan fraud, wire fraud, ACH fraud, debit card, credit card con scams, elder or vulnerable financial exploitation cases.
• In the past, our contractors have usually started with the easiest fraud type, which is cheque fraud. But based on the fact that we have a lot of current contractors, and we're now adding on this class, it's going to be even more important that we get great candidates, because they're probably going to have to start off with something a little bit more difficult.