Position Title: Program Manager, Config Center

Job Location: Moline, IL- 61265

Job Duration: 24 months contract

Position is onsite

Monday- Friday 8-5pm

Major Purpose:

Leads a customer focused team to develop and implement process improvements to newly sourced configuration center. Responsible for overseeing daily config center operations along with forecasting asset turns only monthly cadence, drive process optimization/flow, quality control, build schedules, and ensure high quality and customer satisfaction.

Duties

Oversee daily operations of our config center focused on forecasting, planning, build quality, speed of delivery, and driving asset accuracy.

Forecast budget spend the 30–45-day asset turn.

Track budgets and report variances to colleagues and leadership.

Deliver small- or medium-scale process improvements while working within a newly established program.

Participate actively in the development and nurturing of networks and relationships internally and externally to support customer satisfaction and team enrichment.

Support strategy formulation for digital by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements.

Help team manage internal client and customer relationships and feedback.

Formalize quality review process.

Contribute to the adoption of a digital culture by embracing and applying digital capabilities and Agile methodology.

As process improvements and optimizations occur, help prepare and deliver targeted training, for internal IT teams and customers .

Provide the means (e.g., research, ideas, solutions) to enhance speed to customers via innovation strategy, pipeline, and road map.

Assist in facilitating process development workshops with subject-matter experts, drive agreement on process flows across functional areas, and document processes and activity workflows to develop clear and detailed process maps.

Skills

Forecast and budget management

Organizing daily activities

Collaboration with product teams and edge teams for changes, updated, and process flow (approvals, coordination of delivery dates, etc.)

Process optimization and new process flow

Ability to schedule and manage tasks effectively

Conflict resolution and problem-solving skills

Risk management

Written and verbal communication skills

Cost control and budgeting skills

Teamwork and motivational skills

Organizational and multitasking skills

Skills, Abilities, Knowledge

Planning and Organizing

Action Planning

Data Collection and Analysis

Verbal Communication

Managing Change

Policy and procedures

Project Risk and Issue Management

Stakeholder Expectation Management

Costing and Budgeting

Computer Skills

Adaptive Mindset

Assessment

Budget and Control

Data Control

IT Implementation and integration

Measure Solution Performance

Project Benefits Management

Project Life Cycle Adaptation

Project Management

Project Schedule Management

Project Scope Management

Project Strategy Creation and Alignment

Project Tracking and Reporting Education

Bachelor's Degree or Equivalent Level

Must haves

Drive day to day operations with focus on qualify and process improvements.

Running and driving the change management

Communication skills