Etek IT Services is Hiring an UIX UX Designer - W2 Near Chicago, IL
Job DescriptionWe are looking for a seasoned, service minded designer to help us envision what a simple, trusted, and connected experience looks like for our customers across spaces & products in health & wellness. As a designer, you will partner closely with product managers and other designers. You will represent & advocate for customers & associates by providing experience design strategy in a defined space and staying involved in the end-to-end process of execution. Qualifications (Non-Negotiables)
Hands-on service design experience in multi-product ecosystem is a MUST.
Have work samples for journey mapping & service blueprinting – real work experience
Can do attitude/Growth mindset: up for challenges
Nice-to-haves
Bonus if you have working experience in any of the followings:
Experience in healthcare industry
Experience in understanding & documenting workflows across digital platforms
Communication Strategy
Digital Product Strategy
Quant and/or qual research skills
Creative Writing
Digital Marketing Experience
Analytics
Key Responsibilities
Improving digital healthcare experience for customers & associates
Creating Omni-Channel Customer Journeys
Presenting & storytelling to get cross-functional engagement & buy-in
Prioritizing problems and opportunities with stakeholders to make things happen
Design, present, and deliver the service blueprint
Discover, visualize, and communicate existing services via research, prototype, journey map, and service blueprint