Case Manager -Elder Care
ABOUT ETHOS

Ethos is a private, non-profit organization that is dedicated to promoting independence, dignity and well-being among the elderly and disabled through quality, affordable and culturally appropriate home and community-based care. As a state-authorized Aging Services Access Point (ASAP), Ethos coordinates all the non-institutional home and community-based services for elderly and disabled residents of the southwest Boston neighborhoods of West Roxbury, Hyde Park, Roslindale, Jamaica Plain, and Mattapan and well as, provides city-wide nutrition services in Boston, which serve approximately 2.1 million meal for older adults, delivered to the home (Meals on Wheels) or served in neighborhood congregate settings (Community Cafés). The organization also provides Medicare Counseling (SHINE), Long-Term Care Ombudsman, Money Management and Healthy Aging programs for the entire city of Boston. For more information, visit www.ethocare.org.

EO/AA/VEV/Disabled Employer -- Ethos Affirms and Supports Diversity

Ethos Covid-19 Safety Measures

At this time, vaccinations are strongly encouraged for all employees at ETHOS but not required.

Applicants applying for this position must not now, nor at any point i the future, require sponsorship for employment.

Are you looking for a career that makes a difference and impacts the lives of others!

Ethos is looking for Care Managers to conduct personal interviews to assess consumer needs; coordinate services with providers; act as an advocate for consumers obtaining government and other services; provide short-term crisis management support and provide ongoing care management to consumers.

Monday – Friday 9 am to 5 pm, FT, 35 hours/week, non-exempt.

This is a union position covered by the contract with SEIU Local 509.

Starting at $25.09 hourly (calculated as $45,666.08) depending on experience. additional $1,200.00 added to starting annual salary for language.

Duties of a Care Manager:

1. Maintain an ongoing caseload of consumers:

a) Coordinate services with provider(s) and informal/formal supports. Participate in care conferences as necessary.

b) Conduct home visit. Reassess each consumer's needs for service at least every 6 months by a personal interview in the home. The full CDS is completed twice each year. Consumers on a more frequent visit schedule have the additional visits documented as a narrative in the SAMS Journal. Financial Redetermination is conducted annually.

c) Update activities and referrals in SIMS to facilitate scheduling of tasks.

d) Provide short-term support and intervention to consumers and their families during a potential crisis.

e) Collaborate with Protective Services Program to address potential risks to consumers.

f) Make referrals to, and conduct joint consultation visits with, appropriate services as necessary. Consult with Interdisciplinary partners as needed in the interest of care coordination.

g) Act as an advocate for consumers in areas such as Social Security, Medicare, SSI, Medicaid, housing, legal services, fuel assistance, SNAP, etc. Determine whether community resources might be utilized to improve the consumer's situation. Assist consumer in coordination of these services as necessary.

h) Assist consumer with appeals process.

i) Monitor all cases on an ongoing basis and follow up on identified issues.

j) Conduct initial assessment of needs via personal interview within the applicant's home, or at the hospital before discharge as required.

k) Develop a care plan based on assessment, consultation with intake team, and recommendations of other professionals and family members involved with consumer. Advocate for changes in program assignment or services as necessary.

l) Follow protocols as assigned, such as mini-cog, risk assessment, falls prevention, etc., in order to meet EOEA requirements.

2. Maintain current information relating to each case:

a) Keep files up to date: include in Journal a summary of telephone calls, changes in purchased services schedule, observations by homemaker, or other professionals regarding the consumer, as well as observations made during the home visits.

b) Maintain all forms in compliance with the State Home Care Regulations.

c) Complete care plans and service plans, suspensions, terminations and other changes in the SAMS service plan for providers and for the Fiscal Dept.

d) Record and maintain statistical data. Complete weekly, monthly and annual reports. Evaluate providers utilizing designated forms.

e) Maintain appeals forms, notifying consumer of any changes in care plan. Retain copies of any correspondence pertaining to case.

f) Achieve an acceptable level of proficiency in computer programs required by EOEA for consumer reporting (e.g. SAMS). Update skills as computer programs are

revised.

3.Participate in teams and department:

a) Participate with team and department in problem-solving.

b) Participate in departmental initiatives and projects.

c) Provide coverage as assigned by the duty roster system.

a) Collaborate with Case Manager Assistants for effective handling of workload.

4.Participate in staff development programs.

a) Update knowledge pertaining to elderly populations and services by means of courses and in‑service lectures, workshops, etc.

b) Attend and contribute to regular Agency staff meetings and Home Care meetings.

c) Perform other duties as assigned.

Qualifications for a Care Manager:

1. bachelor’s degree in human services, social work, nursing or related field. Exception is made for those with needed linguistic capabilities who also have a bachelor’s degree in another area and 5 years directly related work experience.

2. Experience working with the elderly and/or experience working in a community service setting is preferred.

3. Ability to utilize interpersonal skills in relating sensitively to the concerns affecting the elderly individual and their population as a whole.

4. Ability to observe and report objectively in both a verbal and written manner.

5. Previous experience working in a team-based environment highly desirable.

6. Flexibility to accept changing priorities.

7. Excellent communication skills.

8. Must be able to drive or travel in an efficient manner.

9. Must be able to traverse at least two flights of stairs.

10. Familiarity with computer and basic word processing skills.

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

BENEFITS:

• Vacation time = starting at 3 weeks per year, accrued bi-weekly; 4 weeks after 3 years
• Sick time = 12 days per year accrued bi-weekly: Sick Time conversion to additional vacation hours
• Personal time = 1 week per anniversary year
• 14 holidays plus your birthday off!
• Health Insurance at the beginning of the month following hire (with a choice of over 30 health insurance plans with varied premium rates; most available for purchase with zero to little monthly employee cost and some having a remaining allowance to use toward other non-reimbursed expenses).
• Dental insurance with no waiting period, 75% premium paid by Ethos.
• VSP – Vision Insurance Plan
• Ethos paid life insurance at one time annual salary.
• Ethos paid Long-Term and Short-Term disability insurance.
• Voluntary long-term care insurance
• 403(b) Retirement Plan with employer discretionary contribution
• Credit union
• Pre-tax deductions (medical, dependent care and transportation)
• Expanded Learning – Professional Development - Employee Assistance Program (EAP)

Job Type: Full-time

Pay: From $25.09 per hour

Expected hours: 35 per week

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you have experience working with the elderly and/or experience working in a community service setting?
• How do you prioritize cases when multiple clients have urgent needs?
• Outline your approach to creating effective care plans for clients with multiple issues.

Experience:

• Human Service: 2 years (Required)

Ability to Relocate:

• Jamaica Plain, MA 02130: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Jamaica Plain, MA 02130