POSITION SUMMARY

ETW Energy is seeking an experienced and innovative Operations Support Specialist with a successful record delivering consistent and predictable results by driving continual improvement in project planning, analysis, and driving exceptional customer service through .

The Operations Support Specialist is responsible for providing support and working with operations to complete projects and achieve operational goals. This includes operational analysis, project evaluation, reporting, and support to ensure projects move quickly and efficiently from customer signature to completion. They will be responsible for continually improving processes that index on the customer experience to drive high customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in the preparation of operational reports and analysis of open projects.
• Maintain and update operational records and databases, including project documentation and regulatory compliance.
• Support the operations team in planning and executing solar projects and initiatives.
• Coordinate with different departments, including engineering, procurement, and construction, to ensure seamless workflow and communication.
• Assist in the development and implementation of operational policies and procedures and ensure compliance with local regulations, company policies, and safety standards.
• Conduct regular audits to identify areas for improvement in solar operations and recommend solutions.
• Collect and analyze operational data from solar projects to identify trends and areas for improvement.
• Utilize various software tools to manage and report data effectively, including project management, database, and CRM systems.
• Ensure timely and accurate processing of orders, shipments, and invoices for solar equipment and services.
• Participate in continuous improvement initiatives and projects, focusing on best practices.
• Other duties and responsibilities as assigned to execute in other areas of the business; e.g. recruiting and customer support.

REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)

• 2-3 years of experience in operations functions with progressive advancement in roles, responsibilities and results.
• Successful track record of utilizing lean principles and problem solving methods to continuously improve quality, cycle time, and performance.
• Must have shown ability to drive stable, consistent and predictable results.
• Must be highly self-motivated with the ability to inspire others to go above and beyond the routine call of duty.
• Concise communications skills and ability to influence partners across all levels of the organization.
• Highly organized and detail-oriented with the ability to execute on multiple projects within defined timelines.
• A teammate with the ability to maintain focus and good humor whilst working in a fast paced environment with rapidly shifting requirements.

PHYSICAL DEMANDS

• Must be able to sit/stand for extended periods of time throughout the work day.

DISCLAIMER

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification and it is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

ETW Energy, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OTHER

Type of Position:

☒ Full-time

☐ Part-time

☐ Contractor

☐ Intern

Position Requires Driving:

☐ Yes

☒ No

Travel Estimate:

☒ None

☐ < 10%

☐ 10%-30%

☐ 30%-60%

☐ 60%

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Lehi, UT 84043