Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

The Project Management Assistant II supports the Project Management staff in
servicing clients to meet the Client Service Organization mission. The Project
Management Assistant II is more senior than Project Management Assistant I
and will require greater client interaction which may include managing small,
non-complex projects with Project Manager (PM) oversight.

Essential Duties and Responsibilities:

Project set-up

• Creates bottle orders
• Schedules courier or field sampler, if needed
• Confirms non- Eurofins Environment Testing America subcontract labs are on the approved list and set up as vendors for existing work
• Generates purchasing software requisition when sending subcontract samples
• Setup project per PM guidance/instruction
• Add any project notes (special reporting/invoicing instructions, etc.)
• Review any project documentation
• Add any project documentation to central repository
• Set up client for Total Access
• Manages purchase orders, task orders, contracts, and change order requests
• Verifies that lab certification meets project requirements
• Verifies that lab compound lists and limits meet project requirements for new quotes
• Verifies that lab compound lists and limits meet project requirements for new projects not quoted
• Adds any project specific limits and lists to LIMS
• Deliverable assignment and delivery route
• For new quotes, confirms that EDD format is available (deliverable assignment and delivery route). If new format is needed, submits a help desk ticket
• For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). If new format is needed, submits a help desk ticket
• Communicates project details to operations
• Engages workshare labs, service centers, and non- Eurofins Environment Testing America locations as needed for new projects not quoted
• Works with operations to ensure adequate capacity for incoming work (forecasting)
• Provides updates to operations on incoming work
• Familiarity with state and national program requirements as it pertains to work mix

Sample Receipt

• Reviews log-in
• Generates subcontract paperwork
• Sends client sample receipt confirmation
• Reviews draft invoice
• Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
• Communicates any issues to clients for duration of project
• Manages incoming work for rush and short holds

Reporting

• Review reports and EDDs before issuing to the client
• Confirms correct report format and EDD format is used
• Creates and issues final report by client due date
• Issues final data package
• State reporting forms and submission
• DMR Forms
• EDD checkers
• Data upload
• Compiles case narrative
• Client specific report requirements
• Mentoring less senior Project Management Assistants on reporting

Invoicing

• Reviews final invoice before issuing to client
• Generates credit/debit memos as needed
• Submits credit/debit memos for approval
• Submits approved credit/debit memos to client, if needed
• Submits revised invoices
• Initiates follow up calls to confirm correct invoicing
• Works with collections on A/R
• Manages small, non-complex projects with PM oversight as needed

Qualifications

Basic Minimum Qualifications (BMQ):
To perform this job successfully, the individual must be able to perform each
essential duty satisfactorily. The requirements below are representative of
the knowledge, skill or ability required. 
Education/Experience (BMQ):
Education:
Associates degree (four years client-relationship/client service experience
may substitute for degree)
Experience:
1-3 years business experience required
Minimum of 1 year experience as a PMA 1 level or comparable client service
experience.
Prefer bench chemist experience

Ability and/or Skills (BMQ):

• Eurofins Environment Testing America services, products, testing capabilities, technology, production, and support systems
• Program specifications and laboratory procedures
• Environmental regulations
• Process improvement methods
• Laboratory methods and techniques
• Work acceptance policy
• Process improvement methods
• Computers, word processing, database software
• General mathematics
• Eurofins Environment Testing America’s Quality Assurance Program Plan (QAPP)
• Basic Knowledge of Laboratory LIMs
• Strong interpersonal skills
• Effective problem-solving skills
• Strong oral and written communication skills
• Customer service/client relations
• Strong organizational skills
• Negotiation
• Conflict resolution
• File maintenance/organization
• Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
• Proven client service skills
• Employ customer service skills to resolve client problems
• Communicate effectively at all levels of the organization
• Confront and successfully resolve day-to-day problems
• Maintain professional demeanor when working with clients
• Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
• Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.

Additional Information

Position is full-time Monday - Friday 8am - 5pm, with overtime as needed. Candidates currently living within a commutable distance of Knoxville, TN are encouraged to apply. 

Pay range: $20-22/hr

 Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.