• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• − Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or equivalent.
• 2 years of experience in a customer service role highly preferred
• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Bilingual (Spanish/English) has an advantage

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 33 – 40 per week

Benefits:

• Health insurance
• Paid time off
• Paid training
• Referral program

Healthcare setting:

• Long term care

Medical specialties:

• Geriatrics
• Home Health

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Customer service: 2 years (Required)
• Home care: 2 years (Required)
• Computer skills: 3 years (Required)

Ability to Commute:

• Naperville, IL 60565 (Required)

Work Location: In person