ABOUT EVA AIRWAYS

EVA Airways (www.evair.com) is a 5-Star international airline headquartered in Taipei, Taiwan. In 2021, EVA Airways ranks at 7th in SKYTRAX World’s Top 10 Airlines. Currently, America Head Office has immediate openings for Call Center Customer Service Agent. Experience related to the position is preferred but entry-level is also welcomed. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. Please salary expectation on resume.

REQUIREMENTS

1. Good communication/customer service/organization/time management skills

2. Knowledge with Microsoft Office applications (Word, Excel and PowerPoint)

3. Must be legally authorized to work in the U.S. without sponsorship

4. Weekend/holiday shifts required for Call Center Customer Service

EVA EMPLOYEE BENEFITS

EVA Airways offers an excellent benefits package including:

1. Comprehensive medical and dental insurance coverage plans (including spouse and children) and vision coverage plan (employee only) without premium costs.

2. 401(k) plan with company match

3. Additional allowances for operation staff and outside sales

4. Free and discount flight tickets for employee and eligible family members on EVA and more than 50 major airlines

5. Starting from 10 vacation days per year with 1 additional day increment after the 5th year up to 20-day maximum

6. 8 national holidays, 2 floating holidays, and 14-day paid sick and personal leaves combined

JOB DESCRIPTION

FULL-TIME CALL CENTER CUSTOMER SERVICE AGENT:

1. Provide friendly service to and maintain positive with all customers in high standard of professionalism

2. Responsible for providing customer service to passengers desiring to travel, by determining and recommending the service that meets Customers’ needs

3. Communicate with Customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of seat

4. Answer and assist Customers’ inquiries regarding to flight arrivals, delays, cancellation, flight irregularities, and other general information

5. Assist Customers’ requests and inquiries on frequent flyers’ program and star alliance related needs

6. Responsible for providing services to Customers’ needs in according to regulations set forth by Company, Department of Transportations (U.S. DOT), Canadian Transportation Agency (CTA), and other government agencies.

7. Offers options of flights, classes of service, products and services to Customers

**Bilingual in Mandarin is a plus

EVA Airways is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $3,650.00 - $4,100.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Work Location: In person