Are you passionate about helping people and eager to learn the latest automotive innovations? This is your chance to dive into an exciting and rewarding career in the automotive industry! We are on the lookout for dedicated and hardworking individuals to join our outstanding service team.

As a Customer Service Rep/Appointment Setter, you'll be the first point of contact for online inquiries about purchasing a vehicle. You'll assist with customer questions and schedule appointments with potential buyers, setting them on the path to their next vehicle purchase.

Compensation

• Competitive Pay Plan

Benefits

• Medical
• Vision
• Dental
• Life Insurance
• Paid Time off
• Paid Holidays
• Company Discount on Services

Tasks and Responsibilities

• Make outbound calls daily/able to sit for long periods at a time.
• Execute an inbound and outbound phone script to build rapport and set sales appointments.
• Input/maintain information captured during phone calls into the CRM (customer relationship management) software.
• Keeping track of your daily calls, emails and appointments.
• Obtaining minimum call metrics and other KPIs ( Key Performance Indicators ).
• Handle and provide rebuttals to customer objections.
• Organize workflow to meet department time-frames.
• Direct sales questions to sales management.
• Communicate and coordinate with internal departments.
• Quantify daily tasks into comprehensive recaps.
• Other duties as assigned.
• The position requires flexibility, including the ability to work nights, weekends, and holidays.
• Education and Experience
• Prior sales experience is a plus
• Call Center experience a plus
• Knowledge of basic computer functions & typing
• Knowledge of customer service principles and practices
• Car dealership experience is a plus, but not required

Equal Employment Opportunity

We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• York, SC 29745 (Preferred)

Ability to Relocate:

• York, SC 29745: Relocate before starting work (Required)

Work Location: In person