80 Help Desk Analyst Jobs in New York, NY
Everest Consultants is Hiring a Help Desk Analyst Near New York, NY
Duration: 6 months
Location: New York, NY 10019
Pay Rate - $30 - $35/hr on W-2 (No 1099 or C2C)
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Skills Required 3 years of experience in IT service Desk or user support. Experienced in PC/ MAC OS, Active Directory, SCCM, Casper , Windows / MAC desktop applications
Experience with Mobile Device Support (Windows, IOS, Android) is preferable. ========================================
SummaryThe Help Desk Analyst will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries. Runs diagnostic programs, isolates problem, and determines and implements solution.
DutiesProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in-person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers; run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow-up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Experience3 years in the field of IT Service Desk or user Support
Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential
Experience with Desktop computer hardware, printers, and peripherals
Experience with Mobile Device Support (Windows, IOS, Android)
Understanding of basic Networking protocols
Exceptional oral and written communication skills
The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan.
Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws. #IND
Job Summary
Contractor
IT Outsourcing & Consulting
$70k-89k (estimate)
06/13/2024
07/08/2024
everestinc.com
ALOHA, OR
25 - 50
1993
RANYA EDUPUGANTI
$5M - $10M
IT Outsourcing & Consulting
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The job skills required for Help Desk Analyst include Help Desk, Problem Solving, Active Directory, Networking, Computer Systems, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
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Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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