77 Customer Service Specialist I - Las Vegas, NV (Hybrid) Jobs in Las Vegas, NV
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NYU Grossman Long Island School of Medicine
Las Vegas, NV | Full Time
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Your Industrial Staffing Agency | PeopleReady
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$50k-64k (estimate)
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Customer Service Specialist I - Las Vegas, NV (Hybrid)
$48k-62k (estimate)
Full Time | Retail
6 Days Ago
Everi Holdings, Inc. is Hiring a Customer Service Specialist I - Las Vegas, NV (Hybrid) Near Las Vegas, NV
Department: Loyalty Services
Location: Las Vegas, Nevada - FinTech Innovation Center
DescriptionEveri is seeking a motivated and customer-focused Customer Service Specialist I to join our dynamic support team. This role provides essential technical support to our customers through various channels, including trouble tickets, telephone, and email. As a Customer Service Specialist I, you will investigate and resolve software and hardware issues, ensuring timely and exceptional customer service with a deep understanding of our products. This is a great opportunity for someone looking to grow their career in a supportive, collaborative environment.
**Candidates must reside in the Las Vegas area to be considered**
What Will You Be Doing?
Join us and enjoy an outstanding benefits package including:
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case's facts and circumstances. A reasonable estimate of the current range is $20 - $22/per hour and is overtime eligible.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
Location: Las Vegas, Nevada - FinTech Innovation Center
DescriptionEveri is seeking a motivated and customer-focused Customer Service Specialist I to join our dynamic support team. This role provides essential technical support to our customers through various channels, including trouble tickets, telephone, and email. As a Customer Service Specialist I, you will investigate and resolve software and hardware issues, ensuring timely and exceptional customer service with a deep understanding of our products. This is a great opportunity for someone looking to grow their career in a supportive, collaborative environment.
**Candidates must reside in the Las Vegas area to be considered**
What Will You Be Doing?
- Provide excellent customer service via phone, email, and trouble tickets.
- Actively investigate and resolve software and hardware problems for users and issue trouble ticket reporting on all other problems.
- Troubleshoot and resolve customer concerns in a timely and effective manner.
- Collaborate with cross-functional teams to escalate and resolve technical issues when necessary.
- Document customer interactions and resolutions accurately in the CRM system (Zendesk).
- Qualifications
- Previous customer service experience.
- Prior tech support/help desk experience.
- Patience and empathy when dealing with customer inquiries and issues.
- Self-motivated with the ability to work independently in a remote environment.
- Reliable internet connection.
- Nice to have's:
- Experience working with a ticketing system or CRM.
- Technical background.
- Customer service experience.
- Troubleshooting experience.
Join us and enjoy an outstanding benefits package including:
- Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more!
- Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case's facts and circumstances. A reasonable estimate of the current range is $20 - $22/per hour and is overtime eligible.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$48k-62k (estimate)
POST DATE
09/11/2024
EXPIRATION DATE
10/14/2024
WEBSITE
everi.com
HEADQUARTERS
WEST LAKE HILLS, TX
SIZE
1,000 - 3,000
FOUNDED
2015
TYPE
Public
CEO
RAM V CHARY
REVENUE
$200M - $500M
INDUSTRY
Retail
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About Everi Holdings, Inc.
Everi is a Nevada-based firm that designs, develops, and manufactures gaming slot machines and systems for casinos and entertainment industries.
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