1 Reservations Supervisor Job in Orlando, FL
SORT BY
E
Reservations Supervisor
$43k-67k (estimate)
Full Time
2 Days Ago
Evermore Orlando Resort is Hiring a Reservations Supervisor Near Orlando, FL
About EvermoreEvermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.
Key Responsibilities
We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!
EOE/M/F/D/V
Key Responsibilities
- Oversee the reservations department and be a support to the reservation agents including assisting the guest with escalated customer service requests.
- Knowledgeable of all reservations systems as well as having detailed knowledge of our amenities, including all rates and packages for current and future seasons, available discounts, special package offerings.
- Knowledge of 3rd party systems such as but not limited to AirBNB, VRBO, Expedia and Booking.com.
- Responsible for day-to-day operations of the department and ensures adequate operations
- coverage for all aspects within reservations.
- Oversee high-ranking, VIP and special reservations for internal and external guests.
- Ensure all incoming calls are responded to promptly and provide callers with resort information and accommodation.
- System (Hotel Key) to ensure rate accuracy and availability for bookings.
- Attend all department meetings including required safety meetings when requested.
- Assist in entering of individual and group reservations in the system.
- Process advance deposits through credit card or other acceptable payments.
- Work with minimal supervision and have excellent customer service skills.
- Assist Reservation Manager with departmental outbound, conversion, and revenue goals.
- Oversee the department in the absence of the Reservation Manager, handling manager calls and emergencies as well as providing feedback to management regarding both positive and negative issues impacting department performance.
- Communicate with software support teams assisting agents in rectifying or problem solving any issues in the absence of the RSM.
- Maintaining a positive and friendly company culture by demonstrating empathy, patience, and understanding while making the atmosphere a fun and enjoyable place.
- Delegating tasks effectively by evaluating performance fairly and without prejudice in the absence of the RSM.
- Perform all other duties as assigned by the Manager.
- Must be able to work weekends.
- Previous supervisory experience preferred
- Good computer skills in PMS, email, web browsing, and scheduling software
- Good typing skills (45 wpm or better)
- Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and co-workers.
- Ability to speak or read in Portuguese or Spanish is highly desirable.
- Answer calls in a warm and professional tone utilizing the provided scripting as a guide.
- Able to handle guest requests in a detailed manner.
- Adhere to property and company policies and procedures
- Excellent communication and interpersonal skills; ability to interact with a wide range of people.
- Outstanding organizational, attention to detail, and problem-solving skills.
- Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties.
- Capable of working scheduled hours, including weekdays, weekends, nights, and holidays.
- Able to safely lift, pull and push up to 25 pounds.
- Able to stand, walk, stoop, kneel, bend, and reach periodically.
- Visually look at a computer for extended periods.
- Able to sit and use the computer for hours at a time.
- Subject to environmental conditions, work activities can occur inside and outside.
- Visually look at a computer for extended periods.
- Repetitive hand motions, such as typing.
We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!
EOE/M/F/D/V
Job Summary
JOB TYPE
Full Time
SALARY
$43k-67k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
07/31/2024
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
