About Evermore

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.

Key Responsibilities:

• Interact with golfers and guests, answer questions and provide directions
• Thorough knowledge of the layout of the resort buildings, function rooms, and some knowledge of the city and surrounding areas.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to follow written and or verbal instructions
• Spend the majority of shift on vehicle patrol, foot patrol, climbing stairs of the interior and perimeter of the resort to observe and identify potential security and safety risks or undesirable conditions.
• Requires verbal communication using cell phone and two-way radios,
• Maintain order in the resort, dealing with the welfare of guests, assisting with door lock and safe problems
• Coordinate expedient response to emergency conditions such as medical, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of resort policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, and property.
• Answer security telephone and safety hotline calls as well as responding in a timely manner based on priority.
• Capable of preparing computer generated reports in a complete and timely manner.
• Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Use a clear, concise voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Ability to write clear and complete security incident reports on happenings within the resort after a thorough investigation.
• Memorize and monitor life safety systems installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Keep storage area clean, organized and stocked
• Follow all company and safety and security policies and procedures
• Report maintenance defects to Manager
• Perform other duties as assigned

Education, Skills and Experience

• High school diploma or equivalent
• Valid Florida Driver’s License with acceptable driving record
• Ability to interact with guests utilizing conversational English
• Ability to listen effectively, speak, read, and write clearly to ascertain and document important information
• Attention to detail
• CPR certification and basic First Aid Certification
• Must be able to bend, stoop and kneel as in performing CPR.
• Ability to work independently with minimal supervision
• Capable of performing role in a busy work environment
• Capable of working scheduled hours, including weekdays, weekends, nights, and holidays
• Proficient in reading safety procedures and operating guidelines / instructions in English

Physical Requirements

• Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Requires grasping, lifting and or carrying using manual dexterity of hands.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Able to safely lift up to 70 pounds and carry, pull, and push heavy objects and materials
• Subject to environmental conditions, work activities can occur inside and outside

We are an innovative workplace; seeking great people like you!! Our Work Culture

Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!

EOE/M/F/D/V