12 Customer Service Agent Jobs in Cumberland, MD
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Everstaff is Hiring a Customer Service Agent Near Cumberland, MD
We are seeking detail-oriented and customer-focused Customer Service Agents for our client in Cumberland! You will be responsible for assisting customers with their travel plans, including booking reservations, providing information about accommodations and services, and ensuring customer satisfaction.
Responsibilities:
- Handle incoming inquiries via phone regarding reservations and travel-related information.
- Provide accurate and up-to-date information on available accommodations, pricing, and amenities.
- Process reservations accurately and efficiently using the designated booking system or software.
- Coordinate with other departments to fulfill special requests and ensure a seamless customer experience.
- Resolve customer issues or complaints regarding reservations or travel arrangements promptly and professionally.
- Maintain a thorough understanding of company policies, procedures, and offerings to provide accurate information to customers.
- Uphold a high level of customer service standards, striving to exceed customer expectations.
Requirements:
- Previous experience in a customer service role.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and accuracy in processing reservations and handling customer information.
- Proficiency in using reservation systems or booking software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Problem-solving skills and the ability to remain calm under pressure.
- High school diploma or equivalent.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)
Job Types: Part-time, Seasonal
Pay: $16.00 per hour
Expected hours: No more than 30 per week
Experience level:
- 1 year
Work setting:
- Call center
- In-person
Ability to Relocate:
- Cumberland, MD: Relocate before starting work (Required)
Work Location: In person
Job Summary
Part Time | Temporary
Business Services
$34k-43k (estimate)
06/07/2024
06/25/2024
everstaff.com
SOLON, OH
25 - 50
2001
MICHAEL JOSEPH
$5M - $10M
Business Services
Related Companies
About Everstaff
EverStaff, established in 2001 in Cleveland, OH, specializes in recruitment and staffing for call center/customer service and office administration as well as light industrial manufacturing. Our clients include companies with locations across the United States and range in size from 5 employees to upward of 12,000 employees. Many of our clients have been with us for over ten years. EverStaff has been recognized as a Weatherhead Top 100, and a part of Inc5000, and we have continued to see growth and expansion year over year. With a dedicated team focused on our clients, we deliver the most qual...ified and skilled candidates with solutions that can be customized to fit their needs. Our clients have access to customized services for all company sizes across the United States in direct hires, contract staffing, contract to hire staffing, payroll services, RPO services, and vendor management. With a broad selection of services, we build a strong partnership with clients to exceed all staffing and recruiting needs. Candidates receive a personal contact with one of our specialized recruiters that will help place them in career that is right for them and the employer. Our resources will provide them support through the job search, interview, hiring process and beyond. Our mission is to deliver world-class innovative workforce solutions and staffing services, while promoting the highest standards of quality and integrity. EverStaff Affiliations: Akron Bar Association, American Staffing Association, Society for Human Resource Management, and the Better Business Bureau.
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The job skills required for Customer Service Agent include Customer Service, Call Center, Problem Solving, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
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The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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With customer service, customer support and customer experience, required.
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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
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