1 Service Delivery Specialist I Job in Lansing, MI
Everstream is Hiring a Service Delivery Specialist I Near Lansing, MI
- Serve as the customers’ Single Point of Contact (SPOC) for all matters related to service implementation including service delivery project timeline.
- Review, process, and implement service for all orders assigned.
- Work closely with Sales teams to understand and communicate customer requirements.
- Represent your customers’ interests regarding order progress during internal meetings.
- Drive internal milestones to meet project dates.
- Manage orders within the internal CRM system and customer specific trackers if required.
- Manage Service orders with external vendor partner if needed.
- Participate in status meetings with customer and keep order trackers if required.
- Schedule and manage availability of internal personnel to complete install
- Schedule and lead meetings as needed to facilitate Kick off Meetings/Calls, Site Surveys, Design and Provisioning Calls, and Installation activities
- Schedule meetings with the customers and provide updates or reports to them as needed.
- Serve as an escalation point for implementation issues related to your orders and work closely with Sales, Engineering, Outside Plant, and Network.
- Facilitate the timely procurement of all documentation related to the processing of all internal and external orders – escalating quickly and often to ensure prompt processing – Rights of Entry, Purchase Orders, Insurance and other related agreements
- Ensure all newly collected location and contact information (Suite Numbers, DMARC Information, etc.) are accurately reflected in the CRM System to ensure the availability and integrity of the information for future use.
- Processing and administration of Service Order documentation including Customer and Vendor Orders and Contracts document
- 2 years of customer facing Service Delivery or project coordination experience
- 1 years of telecommunications experience with a provider (preferably a CLEC, IXC, or ISP)
- Proven computer skills with command of MS Office 365 (Excel, PP, Word, Sharepoint, OneNote)
- Strong customer service skills
- Ability to develop relationships internally and externally
- Strong oral and written communication skills – comfortable communicating with internal and external customers.
- Ability to work in a time-sensitive and high-volume environment
- Ability to recognize project roadblocks and problem solve to remove them
- Ability to work independently and manage multiple projects and service orders
- Detail Oriented; very strong follow-up and multitasking skills, and the ability to prioritize and organize assignments to meet defined SLAs and customer expectations
- Previous experience using Salesforce.com
- Previous experience processing orders or managing telecommunications projects
Job Summary
Full Time
Business Services
$58k-74k (estimate)
06/22/2024
08/21/2024
everstreamcapital.com
WAYZATA, MN
200 - 500
2012
BARBARA J LEFKY
<$5M
Business Services
Related Companies
About Everstream
EverStream Capital Management is a global asset management firm that invests in energy and power infrastructure with a primary focus on solar and natural gas. EverStream invests in infrastructure projects with proven and reliable technology, long term energy purchase contracts and predictable cash-flow streams.
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