19 Customer Support Representative Jobs in Waltham, MA
Evident Scientific is Hiring a Customer Support Representative Near Waltham, MA
Let’s inspire healthier lives, together.Job DescriptionAs a Customer Service Representative, you will serve as a key contact and liaison for customers, both internal and external, to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. This role is responsible to act as the voice of the customers to determine how Evident Scientific Inc. can best satisfy their equipment needs
Job Duties
- Provide professional phone support on incoming and outgoing calls with customer centricity.
- Process transactions including Sales Orders with attention to detail and very high accuracy rate.
- Coordinate with internal departments such as Order Fulfilment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests.
- Work on process improvements to provide better service to our customers and streamline our workflow.
- Maintain CRM system with accurate information.
- Follow up on all transactions to ensure your customer’s request is fulfilled in timely manner.
- Show an understanding of the complete order process acting on each part with urgency and professionalism. Taking a proactive approach to resolution of any issues.
- Meet personal/customer service team KPIs on daily/weekly/monthly basis
- Work on special projects as necessary.
- High school diploma or GED equivalent required.
- 0 – 1 year in a business environment. Previous customer service experience preferred.
- Excellent customer service skills with enthusiasm and tact both in writing and over the phone.
- Ability to multitask, organize and prioritize tasks.
- Familiarity with CRM systems and practices.
- Strong knowledge of Microsoft Outlook Applications.
- Strong work ethic and attention to detail.
- Positive outlook with the ability to promote teamwork and good working relationships.
- Bachelor's Degree in a business or other discipline preferred, or equivalent customer service experience required.
- Salesforce or Netsuite CRM system knowledge.
EVIDENT is passionate about the solutions it creates for the life sciences and industrial equipment industries. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world. Today, EVIDENT’s solutions range from industrial microscopes and videoscopes to nondestructive testing technology and x-ray analyzers. These products are widely used for quality control, inspection, and measurement applications. Serving customers in fields such as manufacturing, maintenance, and environment and natural resources, EVIDENT’s technology contributes to the quality of products and adds to the safety of industrial infrastructure and facilities. For more information, Click Here .
It is the policy of EVIDENT to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || United States (US) || Massachusetts (US-MA) || Waltham ||
Job Summary
Full Time
$45k-57k (estimate)
06/26/2024
08/04/2024
The job skills required for Customer Support Representative include Customer Service, Planning, Attention to Detail, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
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Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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