Medical Assistant- Managed Care / Case Management

• One (1) year related experience.
• CMA certified
• Strong interpersonal skills with patients and co-workers.
• Proven ability to interact professionally and empathetically with patients and their families, particularly in sensitive situations.
• Ability to field and manage a high volume of interaction with patients and their families.
• Ability to balance multiple responsibilities and shift priorities as needed.
• Ability to consistently prioritize patient care over other work demands.
• Be able to maintain strict confidentiality with experience applying sound judgment and discretion.
• Have excellent communication skills with the ability to communicate verbally and in writing.
• Ability to work with mental health populations, including autistic children.

Preferred Qualifications :

• Positive Personality
• Self-motivated and detailed oriented
• Eager and excited to learn new things
• Electronic Medical Record experience
• Experience with Microsoft Office products

Special Conditions :

Needs to be forward-thinking and able to drive practice and patient goals.

Role and Responsibilities :

• Answer phone calls, emails, and in-person inquiries
• Communicate with patients to set up and schedule optimal appointment times.
• Facilitate and engage as an integral part of the team and workflow by helping where needed and communicating needs.
• Gather and track medical information from patients.
• Organize and input data into electronic health records.
• Inquire and process patients’ health insurance.
• Support office with administrative and secretarial tasks
• Understand and maintain HIPAA regulations.
• Perform TMS. (Onsite Training)
• Perform duties of differing service platforms and any other responsibilities required.
• Act as liaison between patients, providers, and care team
• Pays close attention to details and documentation.
• Exhibits ability to be flexible to address patient needs as they arise.
• Communicates clearly with patients’, family, and medical care team.
• Exhibits strong interpersonal skills.
• Works well with a diverse population.
• Knowledge of Microsoft Office programs

Last updated : 2024-06-08