1 Client Service Representative I - PG Job in La Crosse, KS
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Client Service Representative I - PG
$51k-66k (estimate)
Full Time | Scientific Services
5 Days Ago
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Exact Sciences is Hiring a Client Service Representative I - PG Near La Crosse, KS
Help us change livesAt Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.
Position OverviewThe Client Service Representative I serves as the direct point of contact for clients, visitors, vendors, and the general public. The Client Service Representative I provides clients with superior service with each customer interaction and serves as a positive representative of the company to ensure client loyalty. The Client Service Representative I performs a wide range of administrative and office support activities.
Essential DutiesInclude, but are not limited to, the following:
$31,000.00 - $49,000.00
The annual base salary shown is for this position located in US - WI - Marshfield on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually.
Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.
Not ready to apply? Join our talent community and stay up to date on what’s new at Exact Sciences.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company’s affirmative action program.
To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
Position OverviewThe Client Service Representative I serves as the direct point of contact for clients, visitors, vendors, and the general public. The Client Service Representative I provides clients with superior service with each customer interaction and serves as a positive representative of the company to ensure client loyalty. The Client Service Representative I performs a wide range of administrative and office support activities.
Essential DutiesInclude, but are not limited to, the following:
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Greet and direct all company visitors.
- Respond to client inquiries.
- Direct client to correct person/department if handling the query is beyond authority/ability.
- Secure office building entrance.
- Ensure company mailings are assigned postage and sent out in a timely manner.
- Serve as the contact for weather, medical, or other emergencies.
- Staff TeamSupport chat feature and resolve tickets.
- Triage technical IT issues that clients have with portal/website.
- Scan all relevant patient/institutional data into database(s) and ensure accuracy.
- Process and report (portal/email/fax/mail) all patient test results.
- Maintain and file all patient paperwork.
- Submit DNA requests and forward add on orders to Lab.
- Create data CDs.
- Ensure customer satisfaction and provide professional customer support.
- Apply strong interpersonal and customer service skills.
- Apply listening skills.
- Apply problem analysis and problem-solving skills.
- Apply time management skills.
- Ability to multitask.
- Apply attention to detail and responsiveness.
- Display respect for and ability to maintain professionalism.
- Ability to maintain confidential information.
- Apply strong organizational skills.
- Display interest in promoting teamwork, collaboration, and consensus-building.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Ability to work designated schedule.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 100% of a typical working day.
- Ability to work on a computer and phone simultaneously.
- Ability to use a telephone through a headset.
- High School Diploma or General Education Degree (GED).
- Basic knowledge of customer service principles and practices.
- Demonstrated proficiency with Microsoft Office Software.
- Demonstrated ability to learn new skills and techniques.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
$31,000.00 - $49,000.00
The annual base salary shown is for this position located in US - WI - Marshfield on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually.
Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.
Not ready to apply? Join our talent community and stay up to date on what’s new at Exact Sciences.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company’s affirmative action program.
To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Scientific Services
SALARY
$51k-66k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
06/24/2024
WEBSITE
exactsciences.com
HEADQUARTERS
MADISON, WI
SIZE
3,000 - 7,500
FOUNDED
1995
TYPE
Public
CEO
KEVIN T CONROY
REVENUE
$1B - $3B
INDUSTRY
Scientific Services
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About Exact Sciences
Exact Sciences, focused on the early detection and prevention of colorectal cancer.
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