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Position Overview
The Customer Care Associate provides world-class service to health care providers, patients, and public. This role will primarily receive inbound calls and place outbound calls to the health care providers, patients, and other clients.
Location : This role can be onsite at our 1 Exact Lane location in Madison, WI or remote within Wisconsin.
Shift Schedule : Multiple first and second shifts available Sunday - Saturday, including 4 or 5-day schedules.
Training Schedule : For the first 5 weeks in the role, training will be Monday - Friday with the regular hours of 8 : 00am - 4 : 30pm.
Essential Duties
Progress and proficiency will be evaluated through : active participation, workflow practice, role play activities, asynchronous learning modules, and assessments which will measure comprehension and successful application of training curriculum.
Minimum Qualifications
Preferred Qualifications
LI-KB1
Salary Range :
$35,000.00 - $56,000.00The annual base salary shown is for this position located in US - WI - Madison on a full-time basis and may differ by hiring location.
In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually.
Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.
Last updated : 2024-06-28
Full Time
Scientific Services
$42k-54k (estimate)
06/29/2024
09/27/2024
exactsciences.com
MADISON, WI
3,000 - 7,500
1995
Public
KEVIN T CONROY
$1B - $3B
Scientific Services
Exact Sciences, focused on the early detection and prevention of colorectal cancer.
The job skills required for Customer care associate include Customer Service, Customer Care, Written Communication, Innovation, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care associate positions, which can be used as a reference in future career path planning. As a Customer care associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care associate. You can explore the career advancement for a Customer care associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
02/19/2022: Phoenix, AZ
Understand customer requirements so as to provide appropriate clarifications and solutions.
04/02/2022: Dayton, OH
Work within various teams to ensure outstanding customer service.
03/12/2022: Detroit, MI
Maintain broad knowledge of customer products and services.
03/25/2022: Burlington, VT
Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
04/17/2022: Lancaster, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/08/2022: Reading, PA
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/29/2022: Lompoc, CA
Customer orientation and ability to adapt/respond to different types of characters.
02/04/2022: Canton, OH
Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
04/12/2022: Santa Maria, CA
Delivering great customer experiences (CX) needs to be everyone’s job.
02/01/2022: Nashua, NH
Step 3: View the best colleges and universities for Customer Care Associate.