3 Customer Care Associate Jobs in La Crosse, KS
Exact Sciences is Hiring a Customer Care Associate Near La Crosse, KS
Position OverviewThe Customer Care Associate provides world-class service to health care providers, patients, and public. This role will primarily receive inbound calls and place outbound calls to the health care providers, patients, and other clients.
Location: This role can be onsite at our 1 Exact Lane location in Madison, WI or remote within Wisconsin.
Shift Schedule: Multiple first and second shifts available Sunday - Saturday, including 4 or 5-day schedules.
Training Schedule: For the first 5 weeks in the role, training will be Monday - Friday with the regular hours of 8:00am - 4:30pm.
Essential DutiesInclude, but are not limited to, the following:
- Respond to incoming calls and place outbound calls as directed while maintaining current client information and escalating priority issues as appropriate.
- Document all information in accordance with the standard operating procedures (SOP).
- Stay current with relevant guidelines and policies including, but not limited to, the health insurance portability and accountability act (HIPAA).
- Ensure compliance with all company procedures and guidelines; including, but not limited to, the code of business conduct and ethics.
- Stay current with the relevant guidelines and policies for medical billing.
- Conducts themselves in a professional manner in all interactions with employees of Exact Sciences, patients, providers, and other clients.
- Excellent verbal and written communication skills and the ability to work in a team environment.
- Ability to interact and build strong professional relationships with customers and peers at all levels of the organization.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to work nights and/or weekends and overtime, as needed.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- Ability to consistently demonstrate an understanding of key concepts and technical skills necessary to perform the role. Progress and proficiency will be evaluated through: active participation, workflow practice, role play activities, asynchronous learning modules, and assessments which will measure comprehension and successful application of training curriculum.
- 2 years of customer service experience.
- Authorization to work in the United States without sponsorship.
- High School Diploma or General Education Diploma (GED).
- Experience in inbound and outbound contact center in the healthcare industry.
$35,000.00 - $56,000.00
The annual base salary shown is for this position located in US - WI - Madison on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually.
Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.
Not ready to apply? Join our talent community and stay up to date on what’s new at Exact Sciences.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company’s affirmative action program.
To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
Job Summary
Full Time
Scientific Services
$40k-52k (estimate)
06/29/2024
07/27/2024
exactsciences.com
MADISON, WI
3,000 - 7,500
1995
Public
KEVIN T CONROY
$1B - $3B
Scientific Services
Related Companies
About Exact Sciences
Exact Sciences, focused on the early detection and prevention of colorectal cancer.
The job skills required for Customer Care Associate include Customer Service, Customer Care, Written Communication, Innovation, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
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Maintain an updated knowledge of the organization's products, services, and customer service policies.
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Step 3: View the best colleges and universities for Customer Care Associate.
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