ExactCare helps people with chronic conditions and multiple medications overcome daily challenges to living healthier at home. Our solutions include at-home clinical pharmacy support and an easier, safer way to manage medications. Job Details: MD Call Specialist will be responsible for acquiring accurate provider information to accordance to state and federal laws. This role is pertinent to maintain patient quality of care. Job duties and responsibilities will vary from fielding inbound phone calls for medication authorization and outbound communication to providers for credentials. Areas of responsibility will fluctuate based on organizational needs, allowing the Technician to develop multiple skillsets. This is an office (or remote) based, cubicle environment, allowing the Technician to provide an exceptional over the phone patient experience. ExactCare provides a fast-paced, high energy environment, allowing the Technicians to excel in many areas with a focus on phone based pharmacy work. Responsibilities Utilizing sound drug knowledge to effectively receive prescription authorizations and clarifications Working through current case queues to problem solve for patient care issues. Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf. Maintaining patient records with strong attention to detail and confidentiality. Providing an exceptional customer service experience each day in a phone based environment. Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. Other tasks as required. Skills & Abilities Comfortable working in a phone based environment Ability to research and troubleshoot provider credentials Ability to work independently. Self-motivated and goal oriented. Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations and clarifications Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone. Thorough drug knowledge. Pharmacy billing knowledge. Knowledge of appropriate processes in taking prescriptions and clarifications including clear written and verbal communication. Strong prioritization and organizational skills. Maintain a high degree of confidentiality. Ability to exhibit ExactCare Pharmacy’s Core Values in daily work. Qualifications Must be 18 years of age is required High school diploma /GED is required Prior experience in a pharmacy setting is preferred Must take and pass the prescription intake exam Pharmacy Certification is preferred Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time Ability to work from 9am until 5:30pm Monday through Friday ExactCare provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country. ExactCare and Tabula Rasa HealthCare have joined to create a leading independent pharmacy care provider that specializes in helping people with complex medical needs who are taking multiple medications and at risk for polypharmacy. Our focus is on optimizing care to reduce the risks of medication-related complications, improve adherence, and help patients stay healthier and at home. We partner with healthcare organizations, including payers, providers, and risk-bearing organizations like Program of All-Inclusive Care for the Elderly (PACE). We are a national pharmacy company, licensed to serve patients in all 50 states. Don’t see a job that fits your skills? Share your information with us, and we can reach out to you when something becomes available! Just click Introduce Yourself below or in the top-right corner of the page. Create an account with us, and you can get alerts when jobs become available that peak your interest! Click on Sign In in the top-right corner and Create Account. Once logged in, click on Job Alerts in the top-right corner to create a job alert. Visit our website to learn about ExactCare, our award-winning culture and benefits! Learn About Our Culture