Purpose:Helps manage a team of employees in a designated location, ensuring compliance with Excel and Planet Fitness policies, practices, and objectives.

Duties and Responsibilities:

• Assist GM in planning and implementing strategies to attract and keep members based on our Excel Core Values while maintaining a positive culture.

• Accountable for the hiring process, from selecting candidates, interviewing process, and ensuring onboarding documentation is filled out to our standards. 

• Train and develop new team members.

• Ensure all Team Players stay up to date on certifications and scheduled training requirements.

• Counsel and Discipline team members performance. Supervise, inspire, motivate, and coach staff to perform to their best abilities.

• Support GM with monitoring KPI (Key Performance Indicators) goals and metrics for the club.

• Support the GM to ensure a clean facility with a great atmosphere and world-class member service, including but not limited to:

• Perform daily club inspections, assign cleaning or associated tasks along with re-inspecting said tasks.

• Enter work orders into the Computer Maintenance Management System to ensure the facility and equipment are serviceable for members.

• Hold Team Players accountable for meeting company standards, audit daily paperwork, and resolving day-to-day member issues.

• Manage club inventory and communicate with GM and HQ on placing necessary orders.

• Assist GM and back office with marketing and promotional activities for the club.

• Work with GM and/or solely create club schedule and edit/verify payroll items (and associated commissions if applicable).

• Make sure all Team Players adhere to company policies and guidelines and address any minor infractions. Report all major infractions with GM and HR to formulate a plan to address.

• Audit club inventory and communicate with the General on recommendations for inventory orders.

• Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.

• Maintain availability while off shift to be a direct contact to help field operational questions and/or emergencies.

• Required to be on call during company Peak Season/Sale Expirations when needed to support club needs. 

• Accountable for overseeing club operations and staff when the GM is off or unavailable.

• Assist GM and represent our company at community events and other outreach activities.

• Assist General manager with conducting and leading regularly scheduled team meetings.

Qualifications:

• Must be at least 18 years of age.

• HS diploma or equivalent required.

• CPR/AED certification required. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.

• Proven ability to lead, encourage, develop, and supervise the work of others.

• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements

• Demonstrated the ability, confidence, and leadership to manage a team. 

• Effective communication skills with internal and external customers. 

• Must be team oriented, motivated, and well organized. 

• Ability to think critically and evaluate solutions to problems proactively.

• Must have the ability to handle difficult situations and deal with sensitive and highly confidential information.

• Basic understanding in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.