Job Summary

The Manager, EVS Latrobe, Linen Services Latrobe, and System Distribution will be responsible for the daily operations of EVS and Linen Services at Latrobe Hospital, Independence Health System at Latrobe, Laurel Surgery Center, and Storeroom, Receiving, and Distribution operations system wide. The position will oversee all department staff and activities ensuring compliance with department, hospital and regulatory agencies policies and procedures. Interacts with various levels of health system staff to achieve optimal results. Responsible for maintaining facilities in an attractive, sanitary condition. Monitors inventory levels and the associated receiving and replenishment process to ensure proper procedures are followed and maintained

Essential Job Functions

• Support the execution of company strategy across business segments to optimize experience and results.
• Establish and maintain a safe working environment; assure staff comply with safety, environmental, and infection control guidelines.
• Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant.
• Assure completion of staff competencies including mandatory education and programs relative to job specific criteria.
• Promptly investigate and resolve Significant Occurrence Reports and incident reports as necessary.
• Align strategic compass with department goals; write compelling SMART goals in support of the organization's mission, vision, and values. Help employees understand importance of aligning goals with Independence Health System mission.
• Equitably and consistently apply and practice policies and procedures for all staff.
• Practice and encourage staff readiness in compliance with agency regulations and guidelines.
• Improve HCAP scores according to fiscal year targets; demonstrate year after year improvement in service to internal and external customers.
• Respond to client service recovery issues within required time frame and to the satisfaction of the customer.
• Hold regular department meetings, assuring off shifts and satellite offices receive timely and accurate information.
• Maintain a daily meeting board for purpose of displaying problem solving activity.
• Build and strengthen relations through the fostering of two-way communication; diffuse sources of conflict.
• Provide opportunities for staff to actively provide input into decision making process; seek input before decision is made.
• Encourage commitment of quality work throughout areas of responsibility.
• Understand and effectively deploy the LEAN tools to streamline work processes, eliminating waste and redundancy while improving productivity.
• Act on most urgent tasks; prioritize and delegate workable systems.
• Use critical thinking skills to proactively resolve key issues that are possible de-railers to productivity and engagement.
• Lead at least one process improvement initiative for department per year; participate in at least one LEAN project per year outside of department.
• Clearly articulate what is expected of individuals and provide them with the materials and equipment to do their work.
• Adhere to Premier benchmarks for own department.
• Utilize employee engagement survey results in carrying out impact plans; demonstrate employee engagement by employee satisfaction results from survey to survey.
• Establish performance measures to equitably evaluate staff using objective and job-based criteria; coach towards compliance and address variances.
• Provide regular feedback, praise, and recognition; reward accomplishments and results appropriately.
• Hold staff accountable for consistently modeling the behavioral standards.
• Identify, evaluate, and select internal and external talent, assuring an acceptable fit with Independence Health System desired culture; effectively match right person to right job.
• Provide opportunities for the education, training, and development of staff to help them reach their highest potential.
• Offer stretch assignments; create actionable development plans; encourage learning from setbacks and for future development.
• Actively support and participate in succession planning initiatives; identify high potentials and prepare them for possible future leadership opportunities within Independence Health System.
• Take responsibility for own professional growth and development; attend required EHA leadership programs; network with colleagues to seek out best practices.
• Introductory, transfer and periodic appraisals are required to be completed timely adhering to performance management guidelines. All Performance Management must be completed in a designated electronic format.
• Consider financial impact of decisions; use financial concepts for decision making; monitor financial performance.
• Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations.
• Identify and implement revenue enhancement opportunities.
• Seek opportunities to reduce operating costs while balancing quality resources.
• Submit timely variance reports that display knowledge of expenses and demonstrate continual plans to reduce variances; operate each year more effectively than one before.
• Stretch capital resources by extending life of existing assets.
• Coordinate the selection of vendors through established internal procurement procedures in an effort to drive down supplier costs while maintaining quality standards.

Specialty Job Functions

• Position requires frequent contact with Director of EVS and Director or Supply Chain, administration, and other departments regarding the operation/condition of the facilities, construction project cleaning of the facilities, and procurement and supply chain initiatives.
• Frequent contact with staff regarding delivery of services and problems within the facility.
• Frequent contact with regulatory agencies.
• Frequent contact with consultants, vendors, distributors, suppliers, etc.
• Management of primary areas of responsibility
• Directs all activities of personnel to maintain uninterrupted efficient and safe cleaning operations and linen services throughout Latrobe Hospital and affiliated offsite buildings.
• Directs all activities of personnel to maintain uninterrupted efficient and safe receiving and distribution operations system wide.
• Directs, monitors, and communicates with environmental services, linen, and materials management teams to achieve standards of performance.
• Fiscal Management

• Assist EVS Director with developing and monitoring annual budgets
• Assist Supply Chain Director with developing and monitoring annual budgets
• Monitors performance related to revenue, expenditures, and resource management.

• Implements cost control avenues.

• Monitors PI activities and assures that measures are appropriate for the service provided.
• Provides opportunities for the education, training, and development of staff skills.
• Establishes performance goals with staff; coaches toward compliance and addresses variances.
• Consistently and fairly administers organizational policies/procedures.
• Rewards positive performance and celebrates accomplishments.
• Supports continuous quality improvement by participation in the EH performance improvement plan.
• Monitors quality standards and directs appropriate corrective measures to meet required standards of quality.

• Directs staffing patterns according to the department scope of service and budgetary guidelines.
• Recruits, selects, and develops management team members organizationally below this position.
• Establishes clear work objectives and standards to prioritize and focus staff efforts.
• Collaborates with other team members in the delivery of services and the use of resources.

• Ensures quality of work meets established specifications, complies with safety standards, hospital and all pertinent regulations.
• Monitor and lead all receiving, distribution, and inventory processes system wide

• Review and maintain all par stocking and distribution records.
• Evaluate inventory processes systematically to drive the right items in the stocking areas at the right time.
• Ensure proper customer service metrics are established and tracked as it pertains to Point of Use locations.
• Drive process optimization initiatives.

Leadership

• Provides guidance and direction in support of the organization's mission, vision, values, and strategic imperatives.
• Translates hospital philosophy and mission into operational plan for delivery of services in related area. Provides guidance and direction in support of the same.
• Develops and directs productive relationships with the management team, medical staff, and board of trustees, employees, and community. Creates and promotes an atmosphere of trust.
• Involves key stakeholders in planning and decision making, shares ownership and recognition among team members.
• Communicates positively and with enthusiasm. Inspires and encourages team dynamics.
• Models customer service standards.
• Develops and recommends strategic and operational plans and policies. Implements endorsed action and monitors progress.
• Acts as a consultant to departments and committees and assists in preparation of departmental goals and budgets.
• Maintains and develops organizational culture, values, and reputation in its market and with all staff, customers, suppliers, and regulatory officials.

Additional functions

• Assures compliance with all laws, regulations, and licensure standards.
• Maintains departmental activity within the scope of Joint Commission accreditation standards.
• Other duties as assigned.

Required Qualifications

• Bachelor’s Degree in related field and five (5) years of related experience.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications

• Master’s Degree in related field preferred.
• Experience in Healthcare setting.

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system.
• Valid Pennsylvania Driver’s License (if out of state hire current Department of Motor Vehicle record report required and obtain PA Current Driver License within 30 days of hire).

Supervisory Responsibilities

• This position has direct supervisory responsibilities and serves as a coach and mentor for other positions in the department.
• Management responsibilities include hiring, coaching, skills development, recognition and rewards, staff productivity and performance management.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between Independence Health System locations.

AAP/EEO

• Independence Health System is an Equal Opportunity Employer. It is the policy of Independence Health System to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Independence Health System will conform to the spirit as well as the letter of all applicable laws and regulations.
• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

X

X

Extreme Cold

X

X

Heights

X

x

Confined Spaces

X

X

Extreme Noise(>85dB)

X

X

Mechanical Hazards

X

X

Use of Vibrating Tools

X

Operates Vehicle (Company)

X

X

Operates Heavy Equipment

X

X

Use of Lifting/Transfer Devices

X

X

Rotates All Shifts

X

X

8 Hours Shifts

X

X

10-12 Hours Shifts

X

X

On-Call

x

X

Overtime( 8/hrs/shift; 40/hr/wk)

X

Travel Between Sites

x

x

Direct Patient Care

X

Respirator Protective Equipment

X

Eye Protection

X

Head Protection (hard hat)

X

Hearing Protection

X

Hand Protection

X

Feet, Toe Protection

X

Body Protection

X

Latex Exposure

X

X

Solvent Exposure

X

Paint (direct use) Exposure

X

Dust (sanding) Exposure

X

Ethylene Oxide Exposure

X

Cytotoxic (Chemo) Exposure

X

Blood/Body Fluid Exposure

X

Chemicals (direct use) Exposure

X

Mist Exposure

X

Wax Stripper (direct use)

X

Non-Ionizing Radiation Exposure

X

Ionizing Radiation Exposure

X

Laser Exposure

X

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Bending (Stooping)

X

X

Sitting

X

X

Walking

X

X

Climbing Stairs

X

X

Climbing Ladders

X

x

Standing

X

X

Kneeling

X

X

Squatting (Crouching)

X

X

Twisting/Turning

X

X

Keyboard/Computer Operation

X

X

Gross Grasp

X

Fine Finger Manipulation

X

Hand/Arm Coordination

X

X

Pushing/Pulling(lbs. of force)

X

X

Carry

X

X

Transfer/Push/Pull Patients

X

Seeing Near w/Acuity

X

Feeling (Sensation)

X

Color Vision

X

X

Hearing Clearly

X

x

Pulling/Pushing Objects Overhead

X

X

Reaching Above Shoulder Level

X

X

Reaching Forward

X

X

Lifting Floor to Knuckle

###

X

x

Lifting Seat Pan to Knuckle

###

x

x

Lifting Knuckle to Shoulder

###

X

X

Lifting Shoulder to Overhead

###

X

X

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Education

Preferred
• Bachelors or better in Mulitple Majors-Rel Field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)