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Our client has a brand new opportunity for a Service Desk Coordinator to join their team for an onsite position in San Antonio, TX and oversee IMac ticket coordination and equipment shipment processes.

This role is pivotal in ensuring the seamless execution of ticket and project coordination within client technical and non-technical support teams.

This role will require completion of two mandatory training courses (totaling no more than 2 hours) prior to starting, necessary for system access.

Duties and Responsibilities :

Coordinate and manage IMac tickets, ensuring timely and efficient processing

Facilitate the coordination and shipment of equipment, maintaining accurate records and communication with relevant parties

Maintain high levels of customer service and support throughout all processes

Manage 650 users per month and complete all returns within 15 days

Daily tasks include but not limited to :

Export assigned lifecycle records from Tableau Reporting server

Import daily report into lifecycle excel and run macro

Review communications needed

Update Excel with the communication type that user is to receive

Paste results into Sharepoint that auto sends communication type to users

Utilize the appropriate standard verbiage to update LCMS with the comments and date

Open MDT request for user when migration is complete

Ensure lost / stolen devices are reported appropriately

Ensure device is returned within SLA

Escalate non-compliant users

Answer user questions regarding processes or direct to technology connection for technical assistance

Attend weekly team call and follow all processes and procedures

Skills and Qualifications :

Experience in ticket or project coordination is preferred

Excellent communication and organizational skills

Ability to manage and prioritize tasks efficiently

Capability and reliable in completion of daily activities without governance

Proficient in using Vera for accessing WF systems

Skilled in Excel basic functions of copy, paste, sort, filter

Able to send daily communications to users with migration instructions, answer questions about the migration process, and direct users to technology connection for technical questions

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.

eX cell

Supports Equal Employment Opportunity

e X cell

a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

www.excell.com

INDEXL

Last updated : 2024-07-15