Job Detail

• Job Code 746196
• Tax Term W2 Hourly1099Corp To Corp
• Career Level Mid Level
• Experience 5 Years
• US Work Status US Citizen
• Job Duration 5 Months
• Qualifications Bachelor's Degree

Job Description

Excelraise, LLC is a rapidly growing full service IT solutions integrator and talent management company headquartered in Denver, CO. Our valued client*s includes fortune 500 companies, Government Agencies.

Currently we are looking for a qualified individual to work as a Field Support Technician with our direct clientin Raleigh, NC.

***This is an Onsite Position***

Onsite support across all services utilizing ITIL service processes of change, incident, release and configuration management. This position will implement new releases of service components into the operational environment following well-defined processes. This position will implement moves, adds, and changes to service components. This position will be involved in the investigation, diagnosis, resolution of problems and incidents. Service components include: routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols.

• Performs site surveys, assessments, and physical inventories.
• Work with other analysts and specialists to resolve incidents and problems.
• Work with other analysts and specialists to perform changes.
• Performs installations of new equipment and infrastructure which may include: cabling, switches, patch panel, VOIP, firewall, routers, AP’s at customer locations.
• Insure availability of proper equipment for site visits including tools, cables, and hardware.
• Works with vendors for assistance with equipment implementations.
• Consults with clients and arranges site visits.
• Maintain standard approved IOS configurations
• Hardware configuration – make changes as needed
• Continue to expand knowledge on services supported by the team

15PCT Administrative Duties

• Data management, inventory control and vehicle assignment responsibilities documentation
• Work with WAN inventory staff and Service Desk to update records regarding employees, hardware and proper disposal of IT assets.
• Maintain range of equipment inventory to support day-to-day operational field duties.
• Perform physical inventories as needed
• Possess familiarity of NSWAN database and Remedy Asset database.
• Maintain equipment storage locations and assigned state vehicles (as indicated in the DOA Motorfleet handbook)

Basic Qualifications:

• Experience performing site surveys, assessments, and physical inventories
• Experience resolving incidents and problems with the assistance other analysts and specialists.
• Installations of new equipment and infrastructure including: cabling, switches, patch panel, VOIP, firewall, routers, AP’s at customer locations
• Experience working with vendors for assistance with equipment implementations.
• Maintain standard approved IOS configurations
• Hardware configuration – make changes as needed

Required skills