General Summary of Job Duties

At Hyatt Place Fort Worth in partnership with Silverton Casino, LLC, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Housekeeping Inspector efficiently oversees the housekeeping operation, maintaining responsibility for departmental profit, supervision of Housekeeping Team Members and inspection of hotel guest rooms, bathrooms, corridors, and lobbies to ensure all areas of the hotel meet or exceed Company standards. Hospitality demands a flexible schedule that may require extended hours as business requires – on any day at any hour, including evenings, weekends, and holidays.

General Responsibilities:

• Supervise all housekeeping and laundry Team Members and ensure proper completion of all housekeeping and laundry duties.
• Direct and coordinate all the cleaning activities of the hotel’s facilities, including routine and deep cleaning of guest rooms, public areas, back of house, and laundry operations.
• Ensure the proper appearance of the hotel from the entrance to the roof. Direct and coordinate the cleaning of the parking lot and walk ways, the service and trash areas, and the exterior of all buildings.

Principle Responsibilities and Duties

• Understand and be able to use the property management system.
• Have a good understanding of all hotel operating procedures.
• Enforce all existing and new policies and procedures with the housekeeping and laundry team members.
• Maintain proper staffing in all areas of responsibility.
• Address Guests’ complaints in a manner which results in superior Guest service.
• Communicate with other hotel departments regarding problems which need attention.
• Follow procedures for notifying the proper Company management and civil authorities in the event of an emergency or anticipated emergency.
• Actively enforce all safety policies to protect Team Members, Guests, and Company Assets.
• Prepare department schedules in accordance with labor budget, forecasting for business levels, and maintaining productivity. Adjust schedules as necessary throughout the week to meet the business demands.
• Assign work to Housekeeping team members in a manner which ensures efficient, quality work.
• Post room occupancy records in an accurate and timely manner.
• Train Housekeeping and Laundry team members in all areas of their duties.
• Examine carpets, drapes and furniture for stains, damage, for wear.
• Write requisitions for room supplies and furniture renovation or replacements.
• Ensure all equipment is properly maintained and secured.
• Check and count linens and supplies in an accurate and timely manner recording results and ordering replacements when needed.
• Inspect areas as required, recording inspection results and resolving inadequacies.
• Ensure Lost and Found procedures are followed according to Company policy.
• Ensure the housekeeping budget is controlled through supervising team members’ use of linens, supplies and equipment.
• Ensure key control policies are followed according to company standards.
• Abide by the regulations of the material safety data sheets when using chemicals.
• Act as backup for Housekeeping and Laundry team members when necessary.
• Ensure that team members report to work as scheduled. Document any tardies or absences. Coordinate team member breaks.
• Inspect grooming and attire of team members; rectify any deficiencies.
• Open and close rooms as needed for maintenance.
• Maintain knowledge of all room types and standards for supplies.
• Understand the chart of accounts in order to code invoices for housekeeping and laundry.
• Read Front Office communication logs on a daily basis.
• Conduct department and individual meetings as needed.
• Inform the Assistant General Manager or General Manager of any unique situations, or unusual.

Primary Functions:

1) Scheduling:

• Schedule all Housekeeping and Laundry Team Members.
• Track and maintain labor hours and labor standards for all housekeeping and laundry activities.

2) Profit:

• Effectively manage and control all housekeeping and laundry expenses including labor, overtime, supplies, etc., and seek and implement cost saving strategies. Monitor and control daily costs per occupied room (CPOR) for all housekeeping and laundry activities.

3) Quality:

• Guest Service: Ensure that the hotel meets or exceeds standards for guest satisfaction.
• Facilities: Ensure that the hotel meets or exceeds standards for quality of facilities.

4) Leadership:

• Leading: Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
• Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment,and adhere to the Company’s policies and procedures.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character: Always do the right thing and treat everyone with dignity and respect.
• Collaboration: Celebrate Diverse ideas, thought and talents.
• Care: Be KIND to yourself and each other.
• Fun: Our guests are here to have FUN, so we should have FUN, too!
• Excellence: Be Amazing!

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States