Exclusive Association Management is seeking qualified applicants to fill a LicensednPortfolio Community Association Manager On Site position. This is a full time position. The chosen candidate will work through our main office in Atlanta and drive to the different locations to service the clients.

Candidate must have HOA / Condo Management Experience. This is not for apartment community experience.Minimum of a Community Association License in GA through the GREC is mandatory, Sales person license is preferred.

Summary of Position

Working under the direction of the Developer or Board of Directors, the Portfolio Community Association Manager is accountable for managing the operations of the community Homeowners’ Association (“Association”), as required in the governing documents, applicable state law, and the Exclusive Association management agreement to: achieve targeted financial and service levels; create a sense of community and belonging for its residents; and maintain owners’ property values.

Position or Job Functions include the below:

TEAMWORK

Contribute to the level of trust, confidence and respect that the HOA Board, Exclusive staff, resident volunteers, and vendors have in reliability of performance by completing tasks in a timely and effective manner and being fully engaged in delivering an exceptional client and owner experience.

ARCHITECTURAL REQUEST AND INSPECTION SERVICES

Achieve timely and accurate handling of architectural requests by overseeing the reviewing of applications for completeness; notifying owners of required documents if not complete; inputting non electronic applications into web portal if appropriate; and notifying homeowners of board decisions.

MAINTENANCE

Ensure all Association buildings, amenities, landscape, and other common areas are maintained cost effectively and kept operational in a clean, safe, attractive, environmentally friendly, and compliant condition by overseeing the following maintenance activities:

• PREVENTATIVE/CYCLIC MAINTENANCE

Consulting with suppliers and reviewing codes to establish and implement annual preventative maintenance schedule.

• EMERGENCY MAINTENANCE

Identifying planned and emergency maintenance needs through regular inspections, capturing homeowner feedback; recording and prioritizing issues to be resolved; and responding to emergencies in a timely and customer-oriented manner.

• REPLACEMENT MAINTENANCE

Conducting a zero-based reserve study every 5 years and updating annually, preparing draft Reserve Budget each year for review by Board and implementing approved projects in a timely and cost-effective manner.

COMMUNICATE EFFECTIVELY AND EFFICIENTLY

Contribute to owner/stakeholders’ positive perception, knowledge and image of the Association by handling inquiries, requests, complaints and disputes in a timely, accurate and guest-focused manner and preparing and distributing information in timely, engaging, readable and appropriate method (such as Newsletter, website, email, or letter).

ACHIEVE ALL GOALS IN FINANCE, ADMINISTRATION AND GOVERNANCE

FINANCE

Contribute to the liquidity of the Association by preparing effective draft budgets paying invoices accurately and on time, avoiding late fees and penalties while optimizing cash flow; preparing and distributing monthly financial statements, monitoring performance and taking corrective action as required.

SAFETY & RISK MANAGEMENT

Contribute to minimizing loss by: developing and implementing emergency and/or disaster preparedness plans; monitoring property access controls; overseeing water quality; reviewing and analyzing incidents, accidents and near misses; implementing and enforcing policies and rules and regulations; identifying and implementing training to meet staff needs; and modeling a safety culture.

GOVERNANCE AND EDUCATION

Contribute to the compliance of Association with legal obligations by: keeping abreast of changes in legislation effecting the industry; continuing to learn and grow in areas inside and outside the industry that may enhance performance; and acting as a “subject matter expert” for the Board and seeking attorney advice when appropriate. Complete all Continuing Educational credits in a timely manner per the GREC.

SPECIAL PROJECTS

Ensure the on time, on budget completion of special projects that meet agreed objectives by confirming briefs, developing and implementing project plans, tracking progress and reporting on same.

Knowledge and Skills

• Working knowledge of federal and state laws, Association CC&Rs, Bylaws, and other documents governing the operation of community associations.
• Comprehensive knowledge of management practices, accounting procedures, personnel practices, contract management, facilities and association maintenance, association communications, and risk management.
• A strong financial background with substantial experience in budget development.
• Excellent people skills and proven ability to maintain working relationships with developers, boards, homeowners, vendors, staff, and fellow employees.
• Effective verbal, written, and conflict resolution skills.
• Sound organizational and time management skills.
• Computer Skills: Word, Excel, Outlook, PowerPoint, and Database applications.
• Strong customer focus.
• High integrity, honesty, diplomacy, and professionalism.
• Strong analytical, problem solving, and creative thinking skills a must.

Qualifications

• Minimum of 3 years CAM or related developer experience is required.
• Developer experience is a plus.
• In depth experience with staff management, project management, budget management, and strategic and business planning.
• Must have a valid driver’s license and current vehicle liability insurance.
• Valid Georgia Community Association Manager License.
• Proven community association management experience.
• Extensive knowledge of the principles and practices applied in the operation and maintenance of a full-service clubhouse, event management, and other recreational services.
• Strong leadership and team-building skills.
• Developer client experience including deficit funding a plus

Job Type: Full-time

Pay: TBD

Benefits:

• Health insurance Reimbursement
• Vacation Pay
• Sick pay

Schedule:

• Salaried position
• Evening Meetings as required by Board of Directors
• Monday to Friday

Experience:

• Portfolio CAM: 3 years (Required)

License:

• Georgia Community Association Manager (Required)

Work authorization:

• United States (Required)

Work Location:

• One location

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

The chosen candidate must be able to:

- Have a positive outlook on work

- Be able to manage multiple projects at once

- Meet deadlines with accuracy

- Work independently with little supervision

- Handle Crisis Management

- Have exceptional customer service skills

- Have exceptional communication skills (verbal and written)

- Meet corporate and community deadlines

- Have a thorough understanding of budgeting and financial reports

- Have professional business etiquette

- Create and keep great relationships with homeowners

- Create trust within the community

Our Mission

To become the best community association management company as measured by our employees and clients.

Job Type: Full-time